Hi @Lonelywolf63 ,

I do not have any idea about the receivers you are using, sorry. What do they need the internet connection for and do you know how the "connection" step should work?

What I would suggest is that you try to test them with a direct connection to Speedport Smart 3. So you could find out whether the Speed Home WiFis are troublemkers or whether it is the general setup.

Do you have a manual of the receivers? Or a link to it?

Best wishes,

Coole Katze

Hello, the internet connection on the sat receiver is to watch online movies. My paid tv company offers an online movie portal. That's why I want to be connected to the internet. Internet connection setup on the receiver is very easy. IP configuration and DNS configuration are all automatic selected. Router assigns  IP address of the receiver automatically.

  I tested the receiver by connecting it directly to the speedport smart 3 with a lan cable. I got the same problem. So the problem is the speedport smart 3. I switched off the privacy settings in the router. No help. But the laptop is no problem. It connects on every attempt. 

  I really ran out of ideas. I will be really grateful for any help.(•‿•)

Hello @Lonelywolf63 ,

what firmware version is installed on the Speedport Smart 3?

I think I would recommend to update to the latest firmware version (if needed). If this does not help, perform a Werksreset (factory settings) and then check whether the latest firmware is installed (should be). Maybe then the direct connestion with the receivers works.

Sorry for the bad translation but should be understandable:

1. Your Speedport has to be connected to the power line.

2. Press for 5 seconds with a thin pen in the whole labeled Reset.

3. Wait for 3 minutes and after that remove the Speedport from the power line.

4. Connect your Speedport to the power line. The Speedport starts within 3 minutes.

Best wishes,

Coole Katze

Yes, I tested the same setup with a fritzbox router 7490. Everything is working fine with that router. Speedport smart 3 is the only change I did. And it's brand new. All the other devices are working fine with the new router. The only problem is the satellite receiver internet connection. As I mentioned earlier, the receiver shows that it's connected. But when I want to open the movie portal page, it gives me a black screen. After several attempts it shows the portal page again. I changed lan cables, I changed HDMI cables. I have two other satellite receivers from the same company, giving me the same problem. I still could not fix the problem. 

Thanks in advance.

Hi @Lonelywolf63 ,

I do have a Speedport Smart 3 as well. I went through the different settings but did not find anything that I could recommend to change.

The other differences to your daughter´s house are LAN, HDMI , and TVs. Do you think there is a chance you could try Speedport Smart 3 in your daghter´s house?

Otherwise it could also be the settings of the TV or the resolution that is set in the receiver in combination with the TV. Those are the best speculations Imhave at the moment. I had to read again to realize that likely the receiver connects but does not show the image then. You changed the HDMI cables already so I would try to set the receiver to a low resolution, and then check again. Also before doing this I would unplug HDMI and power before testing.

Food luck,

Coole Katze

Hello Jana and Coole Katze,

   First of all thank you very much for your kind help. I couldn't test speedport smart 3 at my daughter's house. Because the connection she has is from Vodafone. So back in my house I turned off privacy settings of the router, it did not help. I hooked up another television still no help. I still do not know what the problem is. I think it will stay like that. At least until I find a good solution. I want to thank you all for your cooperation and help. Best wishes to you all...