‎Transfer of internet connection to new address

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Transfer of internet connection to new address

3 years ago

Hi,

I am changing my home from 1st September, could you please let me know how can I transfer my internet connection to new address?

Regards,

Zubair

2418

3 years ago
Hi @zubairmalick ,

here is a specific webpage for this:

Mit dem Anschluss umziehen | Telekom Hilfe

Is your German sufficient do go through this?

Caution, there is one specific detail you have to be aware of. If you want to move and simply transfer your current contract but Telekom cannot offer this exactly at your new address, you have to decide whether you accept a different contract or whether you want to cancel your contract with Telekom. For details regarding a possible cancellation please come back here.

If you simply want to transfer or even change the contract at your new address, please try the webpage.

Best wishes,

Coole Katze
8
Answer
from
3 years ago
Hi Khaled,

Thank you, can we make it tomorrow(Thursday) morning 10 o clock?

Regards,
Zubair
Answer
from
3 years ago
Hi @Telekom hilft Team

You can call me during the day.

Regards,

Zubair
Answer
from
3 years ago
Hi @Telekom hilft Team

I still have not received anything call regarding this issue? Could you please call me back or give a number which is easy to reach, as normal helpline it is not possible to reach, long waiting time.

Many thanks
Zubair
Unlogged in user
Answer
from
3 years ago
With a 24 month new contract duration: you can order that online.

With the chance of moving the contract without modification: you call the hotline or you go to a Telekom shop - however be prepared that you probably need to speak German.
0
3 years ago
Hello @zubairmalick,

sorry that we couldn't call you.

I think it is late to call you now.

I will be at work tomorrow at 6.

Can I call you after 6 pm.

Greetings Khaled A.
15
Answer
from
3 years ago
Hello @zubairmalick,

thank you for the nice phone conversation. Because we couldn't transfer the landline, I canceled it for one month later. If you need help, contact us here again.

Greetings Khaled A.
Answer
from
3 years ago
Dear Khaled,

Thank you, I have checked other providers and they are also not providing 250MB, so can i cancel my temrination and continue with a new tariff?

Many thanks,
Zubair
Answer
from
3 years ago
Hi @zubairmalick,

I am sorry for the late reply. Unfortunately, I could not reach you right now. When would be a good time for a quick chat?

Kind regards

Sören G.
Unlogged in user
Answer
from
Accepted Solution
accepted by
3 years ago
Hello @zubairmalick,

thank you for the nice phone conversation. Because we couldn't transfer the landline, I canceled it for one month later. If you need help, contact us here again.

Greetings Khaled A.
0