Hello,
Since this morning my internet is not working , I tried to first reset the router , change cable, hard reset the router, try LAN and try WiFi - nothing works.
Then I tried:
- Online automated service , it says that everything is good
- Whatsapp service - nobody is useful
- Phone - I request English support - no one speaks it , I tried 5 times to call, 4 times the person hang up the phone after shouting in German
I dig myself and found that all my requests goes to ip.block.dt.de which seems like my service is blocked ? Which is even more weird because Telekom just charged for the next month.
PLEASE ! HELP !!!!!!
vor 3 Jahren
seams to be a problem with your DNS Server.
Try to use 8.8.8.8 as dns Server
Internet blocked due to open invoices?
2
von
vor 3 Jahren
Already tried with 1.1.1.1 as well
Bill is paid , actually they just charged my IBAN this week.
0
von
vor 3 Jahren
what happens if you ping www.google.de or www.telekom.de ?
Uneingeloggter Nutzer
von
vor 3 Jahren
and found that all my requests goes to ip.block.dt.de
To me it seems that your internet access is blocked, for whatever reason that may be. I'll highlight this thread to the support team, but before I can do that, you need to make sure that both your customer ID and your phone number are stored in your community profile.
This is needed so the support staff can check your account and call you back to discuss the issue in private.
Once you've done that, please leave a note here, I'll then call for the team.
13
von
vor 3 Jahren
Thank you,
My profile is updated now.
I spoke with about 15 different people from customer service today, I counted 12 of them that just hang up the phone on me simply because I did not speak German.
The last one was very nice and spoke English well, he said the the line is broken and someone will come on Tuesday, I said that it does not make any sense since 1. The connection is successful and all the lights are green in my Modem, and 2. my neighbors has Telekom internet which is working fine.
I lost all hope and waiting for Technician tk come on Tuesday, I just don't understand how it is ‘Ok’ to leave a customer with no working internet for 4 days , and hang up the phone so many times.
cant wait for the Deutsche glassfiber to finish their last phase and disconnect from this most awful service I experienced in my entire life.
Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
von