Solved
my account does not show my contracts listed
3 years ago
I have created an account with the Zugangsnummer and Persönliches Kennwort numbers that was sent to me via mail.
I also entered Kundennummer in to my account. But when I click my contracts in customer center I see no contracts listed, I click + sign to add a contract and it lists my landline number with the same Kundennummer. But it mentioned something like " this account is under another contract holder" so I can't manage that account.
Another issue is: I can't change my address online but it apartment number was entered incorrectly. as 17 instead of 17B. how can I get this changed?
(I can't reach to call center because I can't speak German)
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3 years ago
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3 years ago
Please stick to one thread
https://telekomhilft.telekom.de/t5/Telefonie-Internet/Phone-number-of-customer-service-that-speaks-english/m-p/5865006#M1492405
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Answer
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3 years ago
Hello again @cengizh,
as I mentioned in our phone call we have to reactivate your contract due to some unfortunate reasons.
Afterwards we can check your costomer center again and handle this issue as well.
We can stay in contact via this community.
If you should ever be in need of further assistance please let me know.
Best regards,
Louisa G.
Answer
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3 years ago
Thank you so much for your help @Louisa G.
I will hopefully be connected soon, thanks to your tireless dedication to recover my unfortunate experience
Happy Friday!
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3 years ago
@Louisa G. hi Louisa, my account is activated and I should have my line ready before the technician arrives. I think I need my lineid to be define. I DM telekom help account my lineid. Could you help me get that id set and see if I am surf ready?:)
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3 years ago
Hello again @cengizh,
as I mentioned in our phone call we have to reactivate your contract due to some unfortunate reasons.
Afterwards we can check your costomer center again and handle this issue as well.
We can stay in contact via this community.
If you should ever be in need of further assistance please let me know.
Best regards,
Louisa G.
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