Hello,
Order number: ***********
I received an email yesterday confirming my order. Can you please guide me on what will happen next? In particular:
1. When can I expect to receive the Speedport Plus Pro modem?
2. My requested appointment date is 07.06.2022. The email says that Telekom will verify the request and send me a written confirmation. When can I expect to receive the confirmation? Will it be by email or post?
Pardon me if I sound hasty. I would appreciate any information you can provide regarding my order.
Many thanks for your help and I look forward to your response.
Kind regards,
Tejas
vor 3 Jahren
Hello @Tejas Kale
Welcome to the public customers help customers community.
If you only ordered yesterday, the desired date is June 7th. rather unlikely. As a rule, an order confirmation takes up to 3 weeks.It must be checked whether your tariff is switchable.
The speed port usually arrives a few days before the leap day. You will only be informed of the day of the activation with the order confirmation, which comes by e-mail. Please take out the order number.
Such personal data belongs in your profile (link in my signature)
Many greetingsMarcel
8
Antwort
von
vor 3 Jahren
Hello @Marcel2605,
Many thanks for your reply and for making me aware of not putting order number in the text. Thank you @Raphaela T. for hiding the order number.
Oh, I was hoping to get the connection soon as mine is a new connection and there is also a Telekom port in the wall of my living room. Also, while placing the order, it was said that I will receive the Speedport Pro Plus in 1 to 3 days. Is that not correct? I have also opted for Hybrid LTE because I read online that I can start using it soon after receiving the router.
Many thanks for your reply and I hope to hear from Telekom soon.
Kind regards,
Tejas
Antwort
von
vor 3 Jahren
Hello @Tejas Kale,
I can see that the confirmation of the order with the activation date was sent to you today by email. So I guess your question has been answered already.
🙂
The Hybrid LTE option will be activated with the tariff.
Kind regards Inga Kristina J.
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Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hello @Tejas Kale,
I can see that the confirmation of the order with the activation date was sent to you today by email. So I guess your question has been answered already.
🙂
The Hybrid LTE option will be activated with the tariff.
Kind regards Inga Kristina J.
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akzeptiert von
vor 3 Jahren
Hi @Inga Kristina J. ,
Can you please check about the status of the router that I have ordered? My internet installation is scheduled on June 10 but I have received no communication yet about the delivery of the router.
Many thanks for your help.
Kind regards,
Tejas
0
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hello @Inga Kristina J.
Yes, I did receive the router yesterday. Sorry for the delay in response.
Kind regards,
Tejas
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