‎Who can help me to correct my customer information?

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Who can help me to correct my customer information?

3 years ago

Hello all,

I had bought a prepaid mobile SIM card in Deutche Telekom business hall, a DT employee inputted my information into DT customer database.

The problem is he made mistake, the province in my passport is inputted as my first name.

This mistake cannot be correct after visited DT business hall for two times.

Could you tell me how to correct my customer information in DT customer database?

Thank you very much.

Best regards,

Qian

761

3 years ago
Hello @y2021,

I'm sorry to read that you are facing difficulties with your SIM card.

I'm happy to help you with your request. On which time are you available for a call, so I can explain the procedure to you?

Kind regards

Malte M.
8
Answer
from
3 years ago
Hello Malte,

Thank you for your response.
In general I am available at all time. A better time is during working hours, such as 9:00 am to 5:00 pm.

And I have another number for my child, that number is shown as user instead as contract owner.
The message is as "Sie sind Nutzer für diesen Vertrag. Ändern " while other number shown as "Vertragsinhaber".
How can I change to the owner of this number? I want to change the tarrif of this number.

Best regards,
Qian
Answer
from
3 years ago
Hello Qian @y2021 ,

thanks for your writing and the given time frame.

Your message just reached me at this time, so I give my colleagues a hint and they will call you for solving these problems.

Best regards

Sarah D.
Unlogged in user
Answer
from
Accepted Solution
accepted by
3 years ago
Thanks for the nice conversation @y2021.

As discussed, please provide me a document where you prove your identity via our form here: https://www.telekom.de/kontakt/e-mail-kontakt/telekom-hilft-kontaktformular?samChecked=true

Please let me know, as soon as you have sent me the document, so I can take the necessary steps.

I look forward to your message.

Kind regards,

Martin Bo.
1
Answer
from
3 years ago
@Martin Bo. @Sarah D. @Malte M.

Thank you for all your help, the customer information is corrected.

Best regards,

Qian
Unlogged in user
Answer
from
Accepted Solution
accepted by
3 years ago
Good evening @y2021.

I have updated your name in our system. If you want to add a mobile number to the Telekom login, proceed as follows:

1) Go to the customer center, and click on "Vertrag hinzufügen".

2) Select the item "Bestehenden Vertrag hinzufügen".

3) Now you have the option of adding more mobile numbers or deleting assignments.

If you need further assistance, please let me know.

Kind regards,

Martin Bo.
0
Accepted Solution
accepted by
2 years ago
Thanks for your feedback, @y2021

I found the problem.

The number you like to add had an other customer number.

Now I delete the second customer number and add the contract to your actual customer number.

Please go into your customer center and check it.

Does it works right now?

Kind regards

Carolin L.

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