English phone support? Placed on hold and then hung up on.
vor 7 Jahren
Hello,
I tried calling customer support - the first representative placed me on hold for 10 minutes after I asked for English, and then passed me to another person who then proceeded to hang up on me after I asked if he spoke English. Is there a different customer service number for English support?
I was just charged 50 euro in data roaming charges in the UK, so am just trying to find out why as I was under the impression the UK should still be included in the roam-like-home agreement. Thanks for any advice.
Michelle
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Note from Yalcin A .: Your Post is better here.
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vor 7 Jahren
In which country you started the Call? to which destination Country
Did you use WLAN-CALL?
Your Contract ist with Deutsche Telekom and called?
1
Antwort
von
vor 7 Jahren
I called the mobile service line in Germany, from Germany - 0800 33 02202. I've also tried the number 0180 233 1000.
The roaming charges are all data - I placed no calls within in the UK - wifi or otherwise. I have a postpaid contract through my company with unlimited calling/text and 3GB data allowance, with supposedly EU roaming.
Uneingeloggter Nutzer
Antwort
von
vor 7 Jahren
Hello @fsmla3
@dunikohler postet a phone-number last year within the thread
https://telekomhilft.telekom.de/t5/E-Mail-Center/Phone-number-of-customer-service-that-speaks-english-or-spanish/td-p/1831826
Greetings
1
Antwort
von
vor 7 Jahren
Thanks - but the mobile service line in that post is exactly what I called!
Uneingeloggter Nutzer
Antwort
von
vor 7 Jahren
Hello @fsmla3, good that you sign up here.
Please call the phone number +49 171 252 2202 to call. Do you know our information page about our hotlines?
Could I help you with that?
Best regards Yalcin A.
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Note from Yalcin A.: Picture inserted.
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