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After cancelling my contract, I got charged

7 hours ago

Hello, 

 

After cancelling my contract in August last month, I got charged for this month (September) but a smaller amount. Could you please explain why am I charged even after the cancellation of my contract? It's a double payment as I have an ongoing payment with Vodafone since the day of termination of contract. 

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    • 6 hours ago

      Hello @JenAri,

       

      it could be the last bill. In this case, the amount depends on the cancellation date. When exactly did you cancel your contract?

       

      Kind regards

      Malte

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      5 hours ago

      I will gladly check the whole situation out for you @JenAri Please add your number where I can reach you via phone in your profile and let me know if you have added it. Kind regards, ^Martin

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      5 hours ago

      Thank you. I just added my phone number

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      4 hours ago

      @JenAri,

       

      thank you for the pleasant call. I'm happy that we could solve all the questions of yours.

      Feel free to write again in the future if we can help you with more questions or other requests.

      Have a lovely rest of your day and a nice weekend.


      Kind regards

      Malte

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    • Official Solution

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      4 hours ago

      @JenAri,

       

      thank you for the pleasant call. I'm happy that we could solve all the questions of yours.

      Feel free to write again in the future if we can help you with more questions or other requests.

      Have a lovely rest of your day and a nice weekend.


      Kind regards

      Malte

      Note

      This answer was created from this Comment.

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