I bought glassfiber internet in may 2025. I was not able to activate it, a technician came over and stated the connection in the building was not installed properly and he can't do anything about it. I was assured that i will not be getting any bills for this contract until the connection is working. I just got a bill from telekom for that extact connection (which is still not working) and after contacting them i was told that the connection was activated and according to their files everyhting is in order. I have pictures from my modem stating otherwise. What can i do in this situation? I want to cancel this contract and just be done with it.
vor 21 Tagen
@aleksandra555
some of the Teamies from @Telekom hilft Team will contact you.
Greats
Andreas
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vor 21 Tagen
Good evening @aleksandra555 and welcome to our community.
I just tried to call you, but after one dial tone the line was busy. Can you tell me, when you are available for a call? 😊
Kind regards Sven
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vor 19 Tagen
Hi Sven!
Could you call me after 5pm on monday the 19th? :)
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von
vor 19 Tagen
Could you call me after 5pm on monday the 19th? :)
Hi Sven!
Could you call me after 5pm on monday the 19th? :)
@Sven Ö.
von
vor 18 Tagen
Hello @aleksandra555,
Thank you for the nice call. 😊
I will keep an eye out for the ticket and get back to you tomorrow.
Kind regards
Belana
von
vor 17 Tagen
Hello @aleksandra555,
Thank you for the patience.
I have the info that you will get a callback tomorrow around 10 am.
I also have good news about the reimbursement. Let me know when you're available.
Today I'm here until 5 pm and tomorrow between 7 am and 3 pm.
Kind regards
Belana
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