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2 years ago
According to German Law , since December 2021, "if you move into an apartment where someone already lives and a telecommunications contract is already in place… you can terminate the contract before the end of the contract term to move out."
This is wrong!
The law only states if the provider cannot provide service at the new location. In this case, the contractual services must be retained 1:1.
If Telekom can continue the same contract at the new place of residence, then it is their right to hold on to the contract. Simply get a 2nd telephone socket in the apartment. Only if this would not be possible, as an example because lines to the house or in the house are missing, a cancellation could become possible.
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2 years ago
I would also add that the colleague at Telekom also confirmed this is correct while we were setting up the contract together. He mentioned that no company can force you to continue a contract to a new apartment which has an existing connection and to prove this, you can supply a proof of new residence and bills of the existing contract.
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2 years ago
Hello @AlexThurman,
thanks for the call.
As I already mentioned, we are not forced to cancel the contract on the behalf that you are moving to a new apartment, with an already existing landline contract from a different provider. You can check either the link from the responsible government agency Bundesnetzagentur or our own Link as was posted from the user @RoadrunnerDD earlier in this thread
There is a situation in which we can cancel a contract earlier. If we can't provide you the same performance on your new address, you are entitled to an earlier cancellation. Since you did not provide me with your new address, I was not able to check if that scenario is valid in your situation.
For further question, just let us know.
Kind regards
Sana A.
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2 years ago
Obviously I'm not going to supply my residential details on a public platform… I submitted a form with all my details yesterday so hopefully hear back from you soon.
Yes, I understand that I have a right to cancel if you are unable to provide the service at my new apartment but you are choosing to leave out the other legislation which is:
[EN]
"…if you move into an apartment in which someone already lives and a telecommunications contract already exists, you can give notice before the end of the contract period to move out since December 1st, 2021."
[DE]
Auch wenn Sie in eine Wohnung ziehen, in der schon jemand wohnt und bereits ein Telekommunikationsvertrag vorhanden ist, können Sie seit dem 01. Dezember 2021 vor Ablauf der Vertragslaufzeit zum Auszug kündigen.
This is taken from a recently published article by Verbraucherzentrale. It is communicated very clearly that my circumstance is considered a reason for termination. It was also communicated to me by a Telekom sales representative on purchase. In the meantime, I have written to Verbraucherzentrale to support me in this case.
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2 years ago
How do I cancel my internet contract with Telekom
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/kuendigung-wegen-haushaltszusammenfuehrung
In your case you have to select the second option.
"We first check whether we can continue to provide the service of your previous contract unchanged. Please fill out this contact form. After the check we will contact you. If we cannot provide the service, the contract ends at the desired time, but at the earliest when you move out. Otherwise, the contract ends at the end of the minimum contract period"
Google-Translator will help you filling out this Form
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