Cancel current netflix account

2 years ago

Hi

The email address I had for the telekom netflix deal was deleted by the provider due to inactivity and now we cant log back in anymore. 
I tried contacting Telekom and Netflix support via chat, but they were not able to solve this issue. 
I would like to remove my current netflix account from the telekom deal and register a new one. 
Netflix support sad they cant modify any details as it's paid by a third party company. 
I can provide the transcript and screenshots. Can someone please contact me from the support team ?

Thank you for the help 

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  • 2 years ago

    Hi @BrigittaUnyi 

    BrigittaUnyi

    Can someone please contact me from the support team ?

    Can someone please contact me from the support team ?
    BrigittaUnyi
    Can someone please contact me from the support team ?

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    2 years ago

    Hi there @BrigittaUnyi,

     

     

    thank you very much for the pleasant conversation. As I mentioned previously, on the phone, all the necessary changes are being applied. By tomorrow, these alterations should be concluded. 

    Please let us know if you encounter any more difficulties. 

     

    Kind regards - Christian H.

    Answer

    from

    2 years ago

    Dear Christian, 

     

    Thank you very much for your help. 

     

    I have received cancellation email the following day, but still no email with a new registration link. Will that come also automatically? 

     

     

    Many thanks. 

     

    Kind Regards, 

    Brigitta Unyi 

     

     

     

    Christian Ha.

    @Christian Ha. wrote: Hi there @BrigittaUnyi, thank you very much for the pleasant conversation. As I mentioned previously, on the phone, all the necessary changes are being applied. By tomorrow, these alterations should be concluded. Please let us know if you encounter any more difficulties. Kind regards - Christian H.

    @Christian Ha. wrote:

    Hi there @BrigittaUnyi,

     

     

    thank you very much for the pleasant conversation. As I mentioned previously, on the phone, all the necessary changes are being applied. By tomorrow, these alterations should be concluded. 

    Please let us know if you encounter any more difficulties. 

     

    Kind regards - Christian H.

    Christian Ha.
    @Christian Ha. wrote:

    Hi there @BrigittaUnyi,

     

     

    thank you very much for the pleasant conversation. As I mentioned previously, on the phone, all the necessary changes are being applied. By tomorrow, these alterations should be concluded. 

    Please let us know if you encounter any more difficulties. 

     

    Kind regards - Christian H.


     

    Answer

    from

    2 years ago

    Hello @BrigittaUnyi,

     

    did you receive your registration link already?
    If you should need further assistance, please let me know. 

     

    Best regards,

    Louisa G.

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