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Cancel immediately Internet contract due to start in July 15, 2024

1 year ago

Hello,

 

I signed a contract with a door seller in Dec 2022. The seller said that Telekom was going to install Glassfiber in my building by June 2023, and that, in the meantime I could hire MagentaZuhause L and then make the change to Fiber.

To my surprise, I see in your website that glassfiber is not available yet and not planned in my building.

 

I would like to cancel my request to change the internet provider and keep my current one,  considering that the start date is in 4 months and I haven´t received any router or anything from Telekom yet (though Im aware that the 14 days lapse has passed).

 

Would that be possible?

 

Kind regards,

84

3

    • 1 year ago

      Hi @Juan Ignacio Baioco

       
       
      Unfortunately I could not reach you by phone.
       
      Without prior authentication by phone, I cannot reveal details of the status here.
      It is however not possible to place orders of any kind via Social Media.
       
      Regards, Lorenz S.
       

      0

    • 1 year ago

      Lorenz,

       

      thanks a lot for your answer. Would it be possible for you to contact me tomorrow or on Friday?

      1

      Answer

      from

      1 year ago

      Hi @Juan Ignacio Baioco

       

      The confirmation of cancellation was mailed to you, because we didn't receive verification of your email address.

      Please allow a couple of days for it to reach you.

       

      Regards, Lorenz S.

       

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