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Cancel my Telekom Internet contract prematurely
10 months ago
Hi,
I signed a contract with Telekom 2 weeks ago in a Telekom shop for the internet connection. The connection is not yet established as the technician has not yet visited. Now, the owner of my apartment tells me that she already has an active internet connection for my house and I can use it.
I would now like to cancel the contract with Telekom. Is it possible to do it?
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10 months ago
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Answer
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10 months ago
Unfortunately this is not possible because the contract was made in the shop.
This is not correct.
From a legal point of view @Lucky2024 describes the situation as it is.
However Telekom voluntarily (since approx. two years I think) in many situations gives customers more rights if ordered in a shop, on a comparable level as if ordered online or by phone. However the 14-day period also applies. AND it MUST be an original Telekom shop - not a shop that just markets Telekom products, but is run by a different owner.
Answer
from
10 months ago
Thank you for the answer.
Here is the full story.
It is a separate apartment. The technician had visited 2 times and he said the connection from the apartment to the APL in the kellar is broken in the middle somewhere. And he asked me to speak with the owner regarding this as the electrician has to fix it. When I did , the owner said she has an active connection and I I can make use of it. And the connection is very good I tried it. So now I don't want to call the electrician and later not the telekom technician.
So now, again I don't want to get a new connection and therefore would like to cancel the contract. If I want to break the contract even before connection is setup will that be possible? I am ready to pay early termination fees. Any idea how much it will be?
What happens if I just leave it as it is? The connection is not setup yet. The contract begins once the connection is setup?
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10 months ago
It's already more than 14 days now. Can I terminate the contract by giving early termination fees? How much it will be ? Any idea?
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10 months ago
It's already more than 14 days now.
Please be more specific - when exactly have you received the "Auftragsbestätigung"? Time counts following that.
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10 months ago
Hi,
I signed a contract with Telekom 2 weeks ago in a telkom shop for telekom internet. The connection with this is not yet set up. because of some electric problems. Now, the owner of my house tells me that she already has a interent connection and I can use it.
I would like to cancel now. Please help me out. I cannot speak German and hence I cannot call the support team.
Thank you very much in advance.
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from
10 months ago
Hello,
opening another thread is certainly not helpful in this case. You should stick to the old one.
https://telekomhilft.telekom.de/t5/Festnetz-Internet/Cancel-my-Telekom-Internet-contract-prematurely/m-p/6821971#M2271597
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10 months ago
I think, I have not received Auftragsbestätigung yet. When I signed the contract at their shop, they gave me Bestellungsbestätigung. Are both the same? I got that on 14.06.2024.
After that I received a letter from Telekom with Zugangsdaten on 21.06.2024.
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10 months ago
@Sudhanwa
Thank you for your contribution to our community 👍🏽
I couldn't reach you by phone right now. Unfortunately, a 14-day right of withdrawal is not possible here, as the contract was concluded in person in the store. This means that revocation is not possible and the contract is legally valid 🙏🏽
Best regards
Timur
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10 months ago
@Timur K. Can you call me back pleas
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10 months ago
@Sudhanwa
Many thanks 👍🏽
I will gladly take care of the reversal for reasons of goodwill 👍🏽 As soon as the reversal is through, you will receive a notification by e-mail 🙏🏽
Best regards
Timur
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10 months ago
@Timur K.
Thank you very much for considering my concern and making the reversal.
Kind regards
Sudhanwa Alur
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10 months ago
@Sudhanwa
You're welcome 👍🏽🙂
Best regards
Timur
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Accepted Solution
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10 months ago
@Sudhanwa
Thank you very much for the pleasant conversation earlier 👍🏽
As discussed, you can find the link to our contact form here. Please enter the proof of ownership there and let me know here in the thread as soon as you have sent the form. I'll then take care of the cancellation as a gesture of goodwill 🙏🏽
Best regards
Timur
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10 months ago
Thank you very much @Timur K.
I think you missed to send me the link in your message.
Can you please send it.
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10 months ago
@Timur K.
Could you please send me the link to the contact form.
Thank you very much!
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Accepted Solution
accepted by
10 months ago
@Sudhanwa
Many thanks 👍🏽
I will gladly take care of the reversal for reasons of goodwill 👍🏽 As soon as the reversal is through, you will receive a notification by e-mail 🙏🏽
Best regards
Timur
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