Das könnte Sie auch interessieren
Kaufberatung anfragen
Füllen Sie schnell und unkompliziert unser Online-Kontaktformular aus, damit wir sie zeitnah persönlich beraten können.
Angebote anzeigen
Informieren Sie sich über unsere aktuellen Internet-Angebote.
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hallo @Balachandar Kaliappan
in this community primarily users help other users with questions and problems. However, since we as "externals" do not have access to customer data and do not want to have it, I have reported your question (problem) directly to the team - please be patient.
Gruss -LERNI-
3
von
vor 3 Jahren
Thanks @Lerni
0
von
vor 3 Jahren
Hi @Balachandar Kaliappan ,
and thank you for the pleasant call. You can send the Speedport back using this link.
The matter of switching from a contract including Magenta TV to one without it is more difficult. Since the contract was made in November 2022 and the letter of confirmation went out correctly, the 14 days grace period in which you can cancel or change the contract without any problem is long gone. You can change your contract at the end of your contact period.
Thanks @Lerni for giving us the heads-up.
Kind regards
Sören G.
von
vor 3 Jahren
Dear @Sören G.
Thanks for the link. I will return the Speedport and keep the MagentaTV.
As a feedback, I would to inform that please ask the sales persons not to deceive customers who do not speak German. I clearly stated that I do not want Magenta TV. Since everything was in German I did not read / understand the contract.
Uneingeloggter Nutzer
von
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hi @Balachandar Kaliappan ,
and thank you for the pleasant call. You can send the Speedport back using this link.
The matter of switching from a contract including Magenta TV to one without it is more difficult. Since the contract was made in November 2022 and the letter of confirmation went out correctly, the 14 days grace period in which you can cancel or change the contract without any problem is long gone. You can change your contract at the end of your contact period.
Thanks @Lerni for giving us the heads-up.
Kind regards
Sören G.
0
Uneingeloggter Nutzer
von