I have a prepaid SIM from Tekekom and wish to cancel this contract and take the phone number to a new provider. I wish to do the cancellation online (or by email) instead of having to send a letter by post. Please assist me as I do not want to visit the postoffice for this during the lockdown.

Also, I don't have an active plan in my account. Now if I add money to my account online, will it auto activate a service? I do not want to activate any any service but just maintain 6.90 euros for the fee of number transfer how do I do this?

Thanks!