I have a prepaid SIM from Tekekom and wish to cancel this contract and take the phone number to a new provider. I wish to do the cancellation online (or by email) instead of having to send a letter by post. Please assist me as I do not want to visit the postoffice for this during the lockdown.
Also, I don't have an active plan in my account. Now if I add money to my account online, will it auto activate a service? I do not want to activate any any service but just maintain 6.90 euros for the fee of number transfer how do I do this?
Thanks!
Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
@siddharth3141
It looks to me like what you want is not possible.
5
von
vor 5 Jahren
I cancelled the contract to 4th of January 2021.
I am a bit concerned... I switch to German in order to more easily clarify with Karsten.
@Karsten L.
Hast Du das so gemacht, dass die Portierungsgebühr gleich dem Prepaid-Konto belastet werden konnte?
Andernfalls habe ich ja Bedenken, ob/dass die Portierung erfolgreich durchgeführt werden kann.
"Normalerweise" kenne ich das aus anderen Threads mittlerweile eher so, dass die Prepaid-SIM auf einen Termin in 14 Tagen gekündigt wird und in dieser Zeit hat der andere Anbieter die Möglichkeit, die Portierung durchzuziehen. Ggf. sollte da dann "Opt-In" bei der Telekom gesetzt werden und der neue Anbieter soll dann eine Portierung "sofort" anfragen.
Auf jeden Fall wird der TE bei Abschaltung morgen und Portierungsanfrage morgen für eine Woche oder mehr unter der Rufnummer nicht mehr erreichbar sein.
0
von
vor 5 Jahren
@muc80337_2 gave us good advice. I'll put your cancellation on 17th of January 2021 - never had problems with that before. So you are safe. Your new provider can get the number already since 17:50 o'clock.
Regards
Karsten L.
von
vor 5 Jahren
Uneingeloggter Nutzer
von
vor 5 Jahren
I'm sorry for the late reply. I can do that for you. Please just fill this http://bit.ly/Teamkontakt form for me and also tell me the date where you want your Prepaid card cancelled. As soon as I get the form I'll prepare everything, so your new provider can 'take' the number.
Regards
Karsten L.
24
von
vor 4 Jahren
Hi dear,
at first i want to say thank you. Today may be you have called me and i talked with you. You describe me everything very nicely. You told me to keep sufficient money in my telekom sim card so that you can start number port. According our discussion i have recharged 15 euro in my telekom sim card but the problem is when i recharged, telekom activated a package automatically for me and deduct 10 euro from my sim card. And the package is valid untill 24.12.21
It was really unexpected. Later i had to recharge again 15 euro so that you can do the PORT. So my request is please do the porting for my sim card before telekom activate another automatic package in my sim card. I really don't want to recharge again. please help me to get out from this situation.
Thank you
0
von
vor 4 Jahren
You told me to keep sufficient money in my telekom sim card so that you can start number port.
@Carolin L. This is outdated information!
Porting of a phone number is actually meanwhile free of charge (until recently the costs were s.th. below 7 Euro).
Since December 1st the changed Telekommunikationsgesetz (telecommunication law) is in vigor, and according to that porting is free of charge.
von
vor 4 Jahren
Hello and good morning, @Hridoy .
Unfortunately I made a mistake.
Muc is right and porting doesn't cost any more - yeah.
You have already updated the address and I have set the optin.
Please port the number to your new provider.
If that happens, I will cancel the contract and you will get the 30 euros back into your bank account. OK?
Kind regards
Carolin L.
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