Hi everyone,
I'm new to Berlin and made a bit of a mistake. While I was just exploring different internet plans yesterday, I accidentally completed an order online for a Telekom MagentaZuhause package.
I want to cancel it as soon as possible. So far, I've only received an automated order confirmation (Eingangsbestätigung) and I only have an Order Number (Auftragsnummer). I do not have a Customer Number (Kundennummer) yet, and nothing has been installed.
Has anyone been in this situation? What is the fastest and most effective way to cancel? Is calling their hotline enough, or is it better to immediately send a formal written cancellation (Widerruf) by email?
Any advice would be greatly appreciated!
Thanks, Susmit
vor 23 Tagen
@Timur K. Please help I saw your reply to the post
https://telekomhilft.telekom.de/conversations/festnetz-internet/cancellation-of-internet-contract/6688ed4a4ae73561da85341e/?commentId=6688ed514ae73561da8577ad&replyId=6688edfa4ae73561da8d8a2d
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vor 23 Tagen
@Timur K. Here are the details
I don't have customer number, please help me in cancelling at the earliest, it was purchased by mistake and I am new to the standards.
😀
Der Beitrag wurde für den Datenschutz durch @pamperlapescu verändert!
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vor 22 Tagen
Hi @Susmit,
@holzher24 is totally right. As soon as you get the confirmation of order, you can revoke it. And please stop writing such numbers on the Internet, other numbers can be a big problem in terms of data security and this specific one doesn't even help me. So it is really advisable to be more careful with your data.
Oh! And if you want a call, you can fill in your profile, which is the place for such data (so please do not write your phone number or anything in the thread). But again: You can cancel it as soon as you get the confirmation of order. ☺️
Sincerely,
Johannes
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vor 22 Tagen
Hi everyone, I'm new to Berlin and made a bit of a mistake. While I was just exploring different internet plans yesterday, I accidentally completed an order online for a Telekom MagentaZuhause package. I want to cancel it as soon as possible. So far, I've only received an automated order confirmation (Eingangsbestätigung) and I only have an Order Number (Auftragsnummer). I do not have a Customer Number (Kundennummer) yet, and nothing has been installed. Has anyone been in this situation? What is the fastest and most effective way to cancel? Is calling their hotline enough, or is it better to immediately send a formal written cancellation (Widerruf) by email? Any advice would be greatly appreciated! Thanks, Susmit
Hi everyone,
I'm new to Berlin and made a bit of a mistake. While I was just exploring different internet plans yesterday, I accidentally completed an order online for a Telekom MagentaZuhause package.
I want to cancel it as soon as possible. So far, I've only received an automated order confirmation (
Eingangsbestätigung) and I only have an Order Number (Auftragsnummer). I do not have a Customer Number (Kundennummer) yet, and nothing has been installed.Has anyone been in this situation? What is the fastest and most effective way to cancel? Is calling their hotline enough, or is it better to immediately send a formal written cancellation (
Widerruf) by email?Any advice would be greatly appreciated!
Thanks, Susmit
Wait until you receive an order confirmation, which will explain exactly how you can cancel. The order confirmation also contains all the necessary numbers
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vor 22 Tagen
Once I get the customer number I will connect here for help, I am not good at german and learning, so it's a bit tough for me, will request help :)
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vor 19 Tagen
@Susmit Hello, I just edited your post because your customer number was public. Please add a callback number and a time slot during which you are best available to your profile. Thank you.
Kind Regards Wiebke
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vor 19 Tagen
Callback number
+49
Anytime today tomorrow I am available, let’s get it done quickly
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vor 19 Tagen
Thank you for the call. The order is canceled.
Kind Regards Wiebke
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