Cancellation of the glasfiber contract that was sold to me over phone
vor 10 Stunden
I am writing regarding an alleged fibre-optic (Glasfaser) contract that appears to have been created in my name, although I never gave my consent or approval in text form as required by law.
Background:
- I have been a satisfied Telekom DSL customer for approximately three years.
2. Around one month ago, our building management informed all residents about the planned installation of fibre infrastructure. Shortly after, I received a sales call from Telekom regarding fibre internet.
3. The call was brief because I had another meeting in ten minutes, and I did not understand the details fully and disconnected the call because of the other more important meeting.
4. Despite this, I received an order confirmation email shortly after, even though I never placed any order, never signed anything, and never confirmed any offer by email or text message.
5. I was unable to respond immediately. When I contacted Telekom to clarify (more than 14 days after their order confirmation email) , I was informed that I could no longer cancel the fibre contract and would be bound for a 24-month minimum term – even though I never approved the contract and no service has been activated.
Legal situation: According to § 54 (3) of the German Telecommunications Act ( TKG ), any telecommunications contract concluded over the phone only becomes effective once the consumer has received and explicitly approved the contractual summary in text form (e.g. by email or letter). I never approved any such contract summary. Therefore, the alleged fibre contract has no legal effect and is not binding.
6. Furthermore, the fibre service has not been provided or used, and I remain completely satisfied with my existing DSL connection.
Glasfasser Bestellung id: 251016-PSM-****
Therefore formally request that Telekom:
- Cancel and declare void the alleged fibre-optic contract immediately.
- Confirm in writing that no costs, obligations, or minimum-term commitments will arise from this invalid order.
If not:
Provide evidence of:
- When and how I approved the contract in text form.
2. Provide a copy of the call recording and of any alleged marketing consent (as required under Art. 7 GDPR).
3. If no valid consent was obtained, the sales call constitutes unauthorised telemarketing, which I may report to the Bundesnetzagentur.
Screenshot 2025-11-08 at 1.49.36 AM.png
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vor 10 Stunden
@Jacqueline G. help please.
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0
vor 7 Stunden
@Diya
So viele Paragraphen und si viel Text dabei ist es so einfach.
Du widerrufst den Vertrag und fertig, das kannst du ganz alleine.
I never gave my consent or approval in text form as required by law.
I am writing regarding an alleged fibre-optic (Glasfaser) contract that appears to have been created in my name, although I never gave my consent or approval in text form as required by law.
Background:
2. Around one month ago, our building management informed all residents about the planned installation of fibre infrastructure. Shortly after, I received a sales call from Telekom regarding fibre internet.
3. The call was brief because I had another meeting in ten minutes, and I did not understand the details fully and disconnected the call because of the other more important meeting.
4. Despite this, I received an order confirmation email shortly after, even though I never placed any order, never signed anything, and never confirmed any offer by email or text message.
5. I was unable to respond immediately. When I contacted Telekom to clarify (more than 14 days after their order confirmation email) , I was informed that I could no longer cancel the fibre contract and would be bound for a 24-month minimum term – even though I never approved the contract and no service has been activated.
Legal situation: According to § 54 (3) of the German Telecommunications Act ( TKG ), any telecommunications contract concluded over the phone only becomes effective once the consumer has received and explicitly approved the contractual summary in text form (e.g. by email or letter). I never approved any such contract summary. Therefore, the alleged fibre contract has no legal effect and is not binding.
6. Furthermore, the fibre service has not been provided or used, and I remain completely satisfied with my existing DSL connection.
Glasfasser Bestellung id: 251016-PSM-21GNOM
Therefore formally request that Telekom:
If not:
Provide evidence of:
2. Provide a copy of the call recording and of any alleged marketing consent (as required under Art. 7 GDPR).
3. If no valid consent was obtained, the sales call constitutes unauthorised telemarketing, which I may report to the Bundesnetzagentur.
Das ist übrigens nicht korrekt, es bedarf keiner Schriftform um einen Vertrag abzuschließen.
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6
von
vor 2 Stunden
Im Grunde alles akademisch, statt die Paragraphenkeule zu schwingen würde ich widerrufen
@muc80337_2
Auch die Zustimmung zu den VVI bedarf nicht der Schriftform.
Wobei ich davon ausgehe dass die VVI sogar versendet wurden und die Telekom das nachweisen kann.
Im Grunde alles akademisch, statt die Paragraphenkeule zu schwingen würde ich widerrufen.
Punkt 5 aus dem Startpost überlesen?
von
vor 40 Minuten
Punkt 5 aus dem Startpost überlesen?
Im Grunde alles akademisch, statt die Paragraphenkeule zu schwingen würde ich widerrufen
@muc80337_2
Auch die Zustimmung zu den VVI bedarf nicht der Schriftform.
Wobei ich davon ausgehe dass die VVI sogar versendet wurden und die Telekom das nachweisen kann.
Im Grunde alles akademisch, statt die Paragraphenkeule zu schwingen würde ich widerrufen.
Punkt 5 aus dem Startpost überlesen?
habe ich, mea culpa.
Dann wird es schwierig für den TO, da bin ich ja mal gespannt, nur mit Konfrontation wird es sicher nichts, da sollte man eher auf Kulanz und Verständnis setzen, ich würde es zumindest so versuchen.
von
vor 32 Minuten
When I tried calling Telekom to revoke the contract. They informed that it couldn't be done.
As I understand, because telekom called me over phone and sold this service over phone (which I didn't understood fully), they need a written declaration from me for the contract to be binding according to Bundesnetzagentur (see the attachment).
Moreover, the service hasn't started yet, so I don't see an issue why they would not cancel it. How can I do it myself? Can you provide any links? I tried calling them but they denied.
I am not flexing any legal muscles but do not want simply want to take this new service that comes with a minimum term of 24 months that is being forced on me. I understand that I do not need this and even my router doesn't even support optic-fiber connections.
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Uneingeloggter Nutzer
von
vor 34 Minuten
Hello @Diya,
Thank you for your post here in the community!
Of course, it should not be the case that a contract is simply concluded without your consent.
What was probably “concluded” is purely a preliminary contract for a socket to be installed in your apartment. The service may therefore not have been provided yet. However, this does not change the fact that you did not want this contract.
I just searched for the contract with the order number you posted (I have redacted it for data protection reasons) and couldn't find it. Has it perhaps already been canceled?
Let's talk on the phone. Please leave your callback number in your profile and then let me know here when I can reach you this evening.☺️
Best regards, Lisa
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4
von
vor 28 Minuten
My phone number is added in my account. Please feel free to call anytime during the day.
I would be happy to provide you with all the details.
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von
vor 24 Minuten
My phone number is added in my account. Please feel free to call anytime during the day.
I would be happy to provide you with all the details.
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von
vor 18 Minuten
Wie meinst du das @der_Lutz?
Ich habe da von einem "normalen" Glasfaservorvertrag gesprochen.^^
Viele Grüße Lisa
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Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
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