Cancellation of the glasfiber contract that was sold to me over phone
vor einem Tag
I am writing regarding an alleged fibre-optic (Glasfaser) contract that appears to have been created in my name, although I never gave my consent or approval in text form as required by law.
Background:
- I have been a satisfied Telekom DSL customer for approximately three years.
2. Around one month ago, our building management informed all residents about the planned installation of fibre infrastructure. Shortly after, I received a sales call from Telekom regarding fibre internet.
3. The call was brief because I had another meeting in ten minutes, and I did not understand the details fully and disconnected the call because of the other more important meeting.
4. Despite this, I received an order confirmation email shortly after, even though I never placed any order, never signed anything, and never confirmed any offer by email or text message.
5. I was unable to respond immediately. When I contacted Telekom to clarify (more than 14 days after their order confirmation email) , I was informed that I could no longer cancel the fibre contract and would be bound for a 24-month minimum term – even though I never approved the contract and no service has been activated.
Legal situation: According to § 54 (3) of the German Telecommunications Act ( TKG ), any telecommunications contract concluded over the phone only becomes effective once the consumer has received and explicitly approved the contractual summary in text form (e.g. by email or letter). I never approved any such contract summary. Therefore, the alleged fibre contract has no legal effect and is not binding.
6. Furthermore, the fibre service has not been provided or used, and I remain completely satisfied with my existing DSL connection.
Glasfasser Bestellung id: 251016-PSM-****
Therefore formally request that Telekom:
- Cancel and declare void the alleged fibre-optic contract immediately.
- Confirm in writing that no costs, obligations, or minimum-term commitments will arise from this invalid order.
If not:
Provide evidence of:
- When and how I approved the contract in text form.
2. Provide a copy of the call recording and of any alleged marketing consent (as required under Art. 7 GDPR).
3. If no valid consent was obtained, the sales call constitutes unauthorised telemarketing, which I may report to the Bundesnetzagentur.
Screenshot 2025-11-08 at 1.49.36 AM.png
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vor einem Tag
@Jacqueline G. help please.
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vor einem Tag
@Diya
So viele Paragraphen und si viel Text dabei ist es so einfach.
Du widerrufst den Vertrag und fertig, das kannst du ganz alleine.
I never gave my consent or approval in text form as required by law.
I am writing regarding an alleged fibre-optic (Glasfaser) contract that appears to have been created in my name, although I never gave my consent or approval in text form as required by law.
Background:
2. Around one month ago, our building management informed all residents about the planned installation of fibre infrastructure. Shortly after, I received a sales call from Telekom regarding fibre internet.
3. The call was brief because I had another meeting in ten minutes, and I did not understand the details fully and disconnected the call because of the other more important meeting.
4. Despite this, I received an order confirmation email shortly after, even though I never placed any order, never signed anything, and never confirmed any offer by email or text message.
5. I was unable to respond immediately. When I contacted Telekom to clarify (more than 14 days after their order confirmation email) , I was informed that I could no longer cancel the fibre contract and would be bound for a 24-month minimum term – even though I never approved the contract and no service has been activated.
Legal situation: According to § 54 (3) of the German Telecommunications Act ( TKG ), any telecommunications contract concluded over the phone only becomes effective once the consumer has received and explicitly approved the contractual summary in text form (e.g. by email or letter). I never approved any such contract summary. Therefore, the alleged fibre contract has no legal effect and is not binding.
6. Furthermore, the fibre service has not been provided or used, and I remain completely satisfied with my existing DSL connection.
Glasfasser Bestellung id: 251016-PSM-21GNOM
Therefore formally request that Telekom:
If not:
Provide evidence of:
2. Provide a copy of the call recording and of any alleged marketing consent (as required under Art. 7 GDPR).
3. If no valid consent was obtained, the sales call constitutes unauthorised telemarketing, which I may report to the Bundesnetzagentur.
Das ist übrigens nicht korrekt, es bedarf keiner Schriftform um einen Vertrag abzuschließen.
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von
vor 23 Stunden
I am sorry I was in the bathroom and missed your call. Can you please call me again now and I will pick your call.
thank you. I am sorry I was in the bathroom and missed your call. Can you please call me again now and I will pick your call.
@Louisa G.
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von
vor 23 Stunden
Hello @Diya,
I had a closer look at the order and just wanted to inform you, that I was able to cancel it in this case. So you won't have to worry about it anymore.
Next time something similar happens, please make sure to clarify and solve the situation right away, not weeks after 😉
Kind regards
Louisa
von
vor 22 Stunden
Perfect, thanks a lot for your gesture.
Appreciate it!
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Uneingeloggter Nutzer
von
vor einem Tag
Hello @Diya,
Thank you for your post here in the community!
Of course, it should not be the case that a contract is simply concluded without your consent.
What has probably been “finalized” is merely a preliminary agreement for the installation of a fiber optic box in your home. This would mean that once the box has been installed, there will be a change of contract. The service may therefore not yet have been provided. However, this does not change the fact that you did not want this contract.
I just searched for the contract with the order number you posted (I have redacted it for data protection reasons) and couldn't find it. Has it perhaps already been canceled?
Let's talk on the phone. Please leave your callback number in your profile and then let me know here when I can reach you this evening.☺️
Best regards, Lisa
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von
vor einem Tag
My phone number is added in my account. Please feel free to call anytime during the day.
I would be happy to provide you with all the details.
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von
vor einem Tag
Wie meinst du das @der_Lutz?
Ich habe da von einem "normalen" Glasfaservorvertrag gesprochen.^^
Viele Grüße Lisa
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von
vor einem Tag
Ich habe da von einem "normalen" Glasfaservorvertrag gesprochen.^^
Wie meinst du das @der_Lutz?
Ich habe da von einem "normalen" Glasfaservorvertrag gesprochen.^^
Viele Grüße Lisa
der doch aber am Ende mit einem Providerwechsle und dem Anschluss eines Glasfaservertrages verbunden ist und nicht nur die reine Installation des Übergabepunktes in der Wohnung.
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