Cancelled contract still active
2 years ago
I had cancelled my contract on 05-05-2023 and I am still being charged. I have been charged for June, July and August. I have the required documents that show the cancellation. What do I need to do to stop the billing please?
Thank You.
Anm:
Anhang entfernt, persönliche Daten sichtbar (Marcel2605)
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2 years ago
@Lisa D
bitte nimm das pdf aus dem Anhang raus, da stehen deine kompletten Kundendaten drin.
Zur Frage, das ist lediglich die Kündigungsbestätigung für den Router aber nicht für einen Kommunikationsvertrag
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2 years ago
Hi @Lisa D,
I will gladly look into this issue. Please add your contact information to your profile and message me when you did.
It would be great if you could also give me a timeframe in which you are available for short call.
Kind regards
Sören G.
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