Hello,
I am an American student who studied in Germany for six months. I had a monthly plan (2 GB) that I wish to end (I am now back home in the US). I thought the plan would end on its own (as I didn't have enough money on my account to renew the 10 euro monthly fee). At some point in the last few months., I must have accidentally selected an "automatic renewal", and I recently was notified that Telekom took 15 euros out of my credit card in order to renew the plan. I was not aware of this until a few days ago.
I can speak German, but it isn't my mother tongue and I find a lot of the "tech jargon" on this website to be confusing. Could someone instruct me on how to cancel my plan?
If possible, I also wish to refund the 15 euros that was charged to my card. Since I switched out my German/Telekom SIM card (and already have an American plan with Sprint) it is physically impossible for me to use my old Telekom plan. I have no idea when I will return to Germany/Europe.
@Karsten L. Could you possibly help me with this? I saw that you answered a similar question a while ago.
vor 3 Jahren
Sounds like it is about a prepaid contract MagentaMobil Prepaid M.
You can easily cancel the contract
https://www.telekom.de/hilfe/vertrag-meine-daten/prepaid/prepaid-kuendigen?samChecked=true
Money already deducted from your credit card to the prepaid account cannot be transferred back.
But the current prepaid account you can get paid to a bacnk account (I guess only German bank account)
0
vor 3 Jahren
Hi @LucasShannon,
did @muc80337_2's answer help you?
If not, I'm here for you.
Best regards
Darius W.
11
Antwort
von
vor 3 Jahren
Hello Darius!
Sorry for the late reply. I see a cancellation form, but it requires me to also supply my bank info to transfer the remaining balance. I no longer have a German bank account (I closed it on February 28th before leaving Germany).
I take it there's no way to transfer the money to my American bank account. If not, is there a cancellation form that doesn't require my German bank info?
Thank you,
Lucas
Antwort
von
vor 3 Jahren
So I conclude that you are not interested in help from my side.
For help from @Darius W. it will be necessary that he can reach you via phone. Du assume that he will not be able to call a U.S. phone number.
Uneingeloggter Nutzer
Antwort
von
Uneingeloggter Nutzer
Frage
von