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Changing the data tariff

vor 5 Jahren

Dear Hilft community,

 

I would like to change the MagentaZuhause XL to MagentaZuhause L due to the price difference between 250 MBit/s and 100 MBit/s download speeds, within the first 6 months of the contract there was no difference, and this 6 months already over. Since there is no open shop available due to the current situation I need your support.

 

Would you please kindly help me on this regard?

Regards

Ayhan

1580

6

    • vor 5 Jahren

      Hello @ayhangencoglan,

      I am sorry that it took a while for me to respond to your DM. I did this earlier today. Here my answer:

      Hi Ayhan, I am sorry for the late reply. Unfortunately the earliest possible date to switch to the Magenta Zuhause L is the xxx due to the 24 month contract period. If you have further questions please let me know. Kind Regards Sören G.

      Sören G.

      4

      Antwort

      von

      vor 5 Jahren

      @ayhangencoglan I sympathize with your situation. I am sure we will find an amicable solution so you won't feel quite so let down by us. Unfortunately I couldn't reach you right now. Please let me know when would be a convenient time for a short call.

      Regards
      Sören G.

      Antwort

      von

      vor 5 Jahren

      Hi @Sören G. ,

      We can have this conversation now or whenever you could have an opportunity to call.

      Regards

      Ayhan 



      Antwort

      von

      vor 5 Jahren

      @ayhangencoglan Thank you for the pleasant call. I am glad we found a solution. If you have further questions please let me know.

      Kind regards Sören G.

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      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 5 Jahren

      @ayhangencoglan Thank you for the pleasant call. I am glad we found a solution. If you have further questions please let me know.

      Kind regards Sören G.

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