‎Alignment to current mobile Prepaid Tariff offers

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Alignment to current mobile Prepaid Tariff offers

5 months ago

I am subscribed to MagentaMobil Prepaid L with 8GB data allowance per 28days. I checked the current offers and saw that Prepaid L now has 15GB data allowance and the option to take the unused data volume to the next cycle. I would like to ask if my tariff subscription can be updated to the current offer? Would appreciate if anyone can help me on this. Thank you very much as always.

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5 months ago
Hey @arbelen,

thank you for your contribution to our community.

I'm glad to read that you're interested in our new generation of tariffs.

Yes, you can switch to the current generation of your MagentaMobil Prepaid L without any problems.

You can easily make the switch yourself via your customer center https://t1p.de/Kundencenter or together with us on the phone.

We always recommend switching at the end of the current cycle so that you don't lose any service.

Please let me know here if you need help with the switch.

Kind regards
Finn A.
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5 months ago
Hello Finn A.,

Thank you very much for the swift reply.

At the moment I am trying to figure out how to do this myself through the link which brings me to the community page.😊

I'll definitely appreciate any help on this though but I guess not for now. My current cycle ends in 18.11.2024 so I would have to wait for another 2 weeks or so before carrying this out. I'll get in touch again when needed.

Have a nice evening.

Best regards,
Well
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5 months ago
All right, @arbelen.

If you need help or something else, you know where to find us.

Have a nice start into the day.

Kind regards

Caro
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5 months ago
Hi @Carolin L.

It was nice to hear from you again.. 🙂

I'd like to ask help switching to the new gen Prepaid L tariff.. I tried the customer center portal but says it is not possible to change tariff now. I guess doing it myself is not possible.

Anytime tomorrow is ok as my current cycle is still valid until then. 😊

Thanks in advance and have a nice Sunday!

Best regards,
Ana
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5 months ago
Hello @arbelen,

we are also happy to help you with your desired tariff change and going to contact you tomorrow.

Have a nice evening.

Kind regards

Malte
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5 months ago
Hello @arbelen ,

I just tried calling you, but wasn't successful.

In which time frame are you available?

Kind regards

Anna
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5 months ago
Hi @Anna K.
Sorry about that. You can call again when you have time. I'll make sure I have my phone with me then.. 😊

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5 months ago
@arbelen ,

Thank you for the pleasant call! 😊

I changed the Prepaid plan to the newest generation.

Feel free to let me know if there are any questions.

Kind regards

Anna
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5 months ago
Thank you @Anna K. for your help. I see my tariff has now been updated.. 😊

I'd like to ask if you can resend the email to confirm my email add? The button seemed not working on the one I received.
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5 months ago
@arbelen ,

you're very welcome!

Sure, I just sent another link.

Kind regards

Anna
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