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Lowering my current tariff

vor 4 Jahren

Before our internet was set up I increased our cellular data tariff to 24gb on my wife's phone and unlimited on my own. I am currently looking to lower these tariff's to 12gb each. I am not sure if there is a way to lower this through the Telekom website as the buttons to do so are greyed out. I am reluctant to call due to most of the operators speaking only German and I speak only English. If anyone could help that would be appreciated. Thank you!

257

3

    • vor 4 Jahren

      Hallo @z16hinson 

      Thank you for your question.

      You can only graduate the tariff 6 months before the end of the contract.

      Therefore it is also shown in gray. The change then costs € 50.

       

      Translate per google.

      0

    • vor 4 Jahren

      A downgrade is possible only under certain conditions.

      If possible the question remains how much you actually save in the remaining contract duration, as the downgrade itself asks for a fee.

      0

    • vor 4 Jahren

      Hello @z16hinson

      @Gelöschter Nutzer and @muc80337_2 already gave you important information. The earliest date for a downgrade would be the 24th of January 2022 (6 months before your contract ends).

      Regards
      Karsten L.

      0

    Uneingeloggter Nutzer

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