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Lowering my current tariff
vor 4 Jahren
Before our internet was set up I increased our cellular data tariff to 24gb on my wife's phone and unlimited on my own. I am currently looking to lower these tariff's to 12gb each. I am not sure if there is a way to lower this through the Telekom website as the buttons to do so are greyed out. I am reluctant to call due to most of the operators speaking only German and I speak only English. If anyone could help that would be appreciated. Thank you!
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vor 4 Jahren
Hallo @z16hinson
Thank you for your question.
You can only graduate the tariff 6 months before the end of the contract.
Therefore it is also shown in gray. The change then costs € 50.
Translate per google.
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Community Guide
vor 4 Jahren
If possible the question remains how much you actually save in the remaining contract duration, as the downgrade itself asks for a fee.
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Telekom hilft Team
vor 4 Jahren
@Gelöschter Nutzer and @muc80337_2 already gave you important information. The earliest date for a downgrade would be the 24th of January 2022 (6 months before your contract ends).
Regards
Karsten L.
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