Did not get on date mentioned in Email (Persönlichen Link zu unserem Einrichtungsassistenten, um Ihren Anschluss)
22 days ago
Hi Telekom Community.
I got contract confirmation email (Auftragsbestätigung) on 06.05.2025 for Glasfaser 150 Internet at my appartment.
According to this email, I should receive a link to install the Glasfaser on 05.06.2025 (Yesterday).
Unfortunately, I did not get any link in my email (incl. Spam folder).
Could you kindly help me out?
kind regards
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22 days ago
Hi Telekom Community. I got contract confirmation email (Auftragsbestätigung) on 06.05.2025 for Glasfaser 150 Internet at my appartment. According to this email, I should receive a link to install the Glasfaser on 05.06.2025 (Yesterday). Unfortunately, I did not get any link in my email (incl. Spam folder). Could you kindly help me out? kind regards
Hi Telekom Community.
I got contract confirmation email (Auftragsbestätigung) on 06.05.2025 for Glasfaser 150 Internet at my appartment.
According to this email, I should receive a link to install the Glasfaser on 05.06.2025 (Yesterday).
Unfortunately, I did not get any link in my email (incl. Spam folder).
Could you kindly help me out?
kind regards
https://telekomhilft.telekom.de/users/66824bf707a8df51324c6545/edit
0
22 days ago
Hello @user_ffa68c,
thank you very much for the pleasant call.
Should, for whatever reason, you still not receive the e-mail with the activation-link by tomorrow, please give us a quick heads up. We will then look into it again and make sure that you can activate your contract.
Kind regards
Jonas
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17 days ago
Hi wonderful community members.
Thank you very much for helping me out on pleasent phone call. I timely got the link which enabled me to establish an internet connection via glasfaser. So far, every thing is smooth.
So many thanks.
kind regards.
Answer
from
17 days ago
Good morning @user_ffa68c, thank you for your message. :)
I'm glad that you could now establish a smooth internet connection. If you have any further question, you can always reach out to us.
Kind regards
Christoph
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