Did not get on date mentioned in Email (Persönlichen Link zu unserem Einrichtungsassistenten, um Ihren Anschluss)

22 days ago

Hi Telekom Community.

I got contract confirmation email (Auftragsbestätigung) on 06.05.2025 for Glasfaser 150 Internet at my appartment.

According to this email, I should receive a link to install the Glasfaser on 05.06.2025 (Yesterday).

Unfortunately, I did not get any link in my email (incl. Spam folder).

Could you kindly help me out?

kind regards

38

4

    • 22 days ago

      user_ffa68c

      Hi Telekom Community. I got contract confirmation email (Auftragsbestätigung) on 06.05.2025 for Glasfaser 150 Internet at my appartment. According to this email, I should receive a link to install the Glasfaser on 05.06.2025 (Yesterday). Unfortunately, I did not get any link in my email (incl. Spam folder). Could you kindly help me out? kind regards

      Hi Telekom Community.

      I got contract confirmation email (Auftragsbestätigung) on 06.05.2025 for Glasfaser 150 Internet at my appartment.

      According to this email, I should receive a link to install the Glasfaser on 05.06.2025 (Yesterday).

      Unfortunately, I did not get any link in my email (incl. Spam folder).

      Could you kindly help me out?

      kind regards

      user_ffa68c

      Hi Telekom Community.

      I got contract confirmation email (Auftragsbestätigung) on 06.05.2025 for Glasfaser 150 Internet at my appartment.

      According to this email, I should receive a link to install the Glasfaser on 05.06.2025 (Yesterday).

      Unfortunately, I did not get any link in my email (incl. Spam folder).

      Could you kindly help me out?

      kind regards

      Thanks for your message!

      Normally, the link for the fiber (Glasfaser) installation is sent via SMS, not email – so it’s a good idea to also check your SMS inbox, just in case.

      If you didn’t receive anything, no worries – a Telekom hilft team member can reach out to you directly to help.

      For that, please make sure to add your contact details to your Community profile so the support team can get in touch with you (don’t worry – your info is only visible to moderators).

      👉 You can update your profile here:

      https://telekomhilft.telekom.de/users/66824bf707a8df51324c6545/edit

      Let us know once that’s done – and fingers crossed, your connection will be up and running soon! 🚀

      Kind regards,

      Adrian

      0

    • 21 days ago

      Hello @user_ffa68c,

      thank you very much for the pleasant call.
      Should, for whatever reason, you still not receive the e-mail with the activation-link by tomorrow, please give us a quick heads up. We will then look into it again and make sure that you can activate your contract.

      Kind regards
      Jonas

      2

      Answer

      from

      17 days ago

      Hi wonderful community members.

      Thank you very much for helping me out on pleasent phone call. I timely got the link which enabled me to establish an internet connection via glasfaser. So far, every thing is smooth.

      So many thanks. 

      kind regards.

      Answer

      from

      17 days ago

      Good morning @user_ffa68c, thank you for your message. :) 

       

      I'm glad that you could now establish a smooth internet connection. If you have any further question, you can always reach out to us. 

       

      Kind regards

      Christoph

      Unlogged in user

      Answer

      from

    Unlogged in user

    Ask

    from

    This could help you too

    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...