Didn't receive new Router
vor einem Monat
Dear Telekom
I am facing Router Issue and contacted customer support on 20th May. I was told my Router to be replaced. However until today I have not received the new Router. When I check ticket, it says the issue is resolved.
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vor einem Monat
Do you have a rented device?
What’s your issue?
What was the ticket about?
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vor einem Monat
Thank you very much for the pleasant conversation earlier. 🙏
As discussed, I’d be happy to arrange for your router to be replaced, but unfortunately the system isn’t authorizing it at this time. I’ll look into it and get back to you here tomorrow. 👍
Best regards
Timur
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vor einem Monat
I'm currently working behind the scenes to get the process of replacing your router started. The system is still blocking the process at the moment, but we'll keep you updated.
Best regards
Timur
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Uneingeloggter Nutzer
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vor einem Monat
Hello @Anirban,
I just started the replacement progress.
You should get the new device in the next days.
If you need help at the setup, just contact us here again.
Best regards ^Daniel Wi,
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vor einem Monat
Thanks a ton
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