Download speed problem with MagentaHome XXL

vor 15 Stunden

My subscription is Telekom fiber MagentaHome XXL. I expect to have 500 Mbps download. But when I test the speed with Telekom speedtester it never goes beyond 100 Mbps. I am now download something (ubuntu) and download speed is about 10 MB/s.

I am using asus RT-AX59U router.

Could anyone help me?

 

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    • vor 15 Stunden

      im almost sure , that there is a lan-cable or switch connected  only capable to serve 100 Mbit/s 

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      vor 13 Stunden

      It shouldn't be the case, because in the first months that I bought the router, I was checking the speed and It was almost 500 Mbit. I don't know what has happened.

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      vor 4 Stunden

      Hello @FarshadFalaki,

       

      your only having issue on your Xbox?

      How is that device connected?

       

      Kind regards

      Belana

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      vor 4 Stunden

      Hi @Belana M. , actually I realized the problem with Xbox. In other devices, when I check the speed, it is the same. 

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      Uneingeloggter Nutzer

      Antwort

      von

    • vor 14 Stunden

      Hi @FarshadFalaki,

       

      that shouldn’t be the case. The booked fiber bandwidth should be fully available to you.

      Is everything set up correctly in your router? Are you using a LAN cable that supports 500 Mbit speeds, or did you run the speed test over Wi-Fi?

       

      Best regards,

      Jonas

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      1

      Antwort

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      vor 13 Stunden

      Thanks @Jonas W. that test was over WiFi, but I also checked with LAN, it is the same. 

      About router config, when I purchased and made the config, it was working fine and I had almost 500 Mbit. So I didn't check anymore. In recent months I bought a Xbox device and while downloading games I realized the speed is not good, while I have no problem while using youtube or google meet. Probably they don't use that much bandwidth.

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    • vor 11 Stunden

      Replace the LAN-Cable between Modem and Router.

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      3

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      von

      vor 4 Stunden

      Thanks. Actually I've ordered one to check. I will write here the result.

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      von

      vor 3 Stunden

      FarshadFalaki

      ctually I've ordered one to check. I will write here the result.

      Thanks. Actually I've ordered one to check. I will write here the result.

      FarshadFalaki

      ctually I've ordered one to check. I will write here the result.

      Keep in mind, that this will cost money if the reason for the Problem belongs to your setup.

      Antwort

      von

      vor 3 Stunden

      Hello @FarshadFalaki,

       

      Alright. Keep us updated if the change improves the speed. 😊

       

      Kind regards

      Belana

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