Can anyone help? I haven‘t been able to get any work done
Use the Link given in the message or via phone 0800 330 1000
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11 months ago
hi, currently getting an error code E0, with no access to internet. How can it be fixed? I asked yesterday and barely got a response. This is quite urgent
there seems to be a problem with your Kundencenter-Login. Your landline contract is not linked to your account.
I'm happy to help and take a closer look to your landline respectively router. On which time are you available for a call?
Kind regards
Malte
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11 months ago
Hi @Malte M. , I’m available tomorrow before noon , thanks.
0
11 months ago
Hi @Sarah D.@Malte M. , can I get an update? This is day 5 with zero progress and no internet!
5
Answer
from
11 months ago
Thank you for the call @Fab098 . As discussed, I'll come back to you at 03:00 pm.
Kind regards Sven Ö.
Answer
from
11 months ago
Thank you again for the call. As discussed I booked an appointment for the technician on friday. After the visit I'll come back to you and calling you again, if everything is working.
Kind regards Sven Ö.
Answer
from
11 months ago
Thank you again for the call @Fab098 and I'm sorry, that the technician couldn't help you. On this site you can find the Telekom Shops near your location to get the so called "Schnellstart-Paket".
Just let us know after the appointment, if everything is fine.
11 months ago
Is your Internet DSL port already activated yet?
0
11 months ago
I guess you’re asking if the internet has been in use? Yes it has. The error started to show today.
0
11 months ago
Can anyone help? I haven‘t been able to get any work done
1
Answer
from
11 months ago
Can anyone help? I haven‘t been able to get any work done
Use the Link given in the message or via phone 0800 330 1000
Unlogged in user
Answer
from
11 months ago
hi, currently getting an error code E0, with no access to internet. How can it be fixed? I asked yesterday and barely got a response. This is quite urgent
1
Answer
from
11 months ago
I asked yesterday and barely got a response. This is quite urgent
please continue in your first post, thanks.
https://telekomhilft.telekom.de/t5/Festnetz-Internet/Error-code-E0/m-p/6769047#M2256369
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11 months ago
I don’t see a link in the message.
Will I get access to the service in English?
1
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from
11 months ago
I don’t see a link in the message.
Your display shows:
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from
11 months ago
I can’t get past this
1
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from
11 months ago
Hey @Fab098,
thanks for reaching out to us.
Did you already use one of the mentioned options to get in contact with our technical support?
Due to your screenshot:
You can't get pass this because the details you entered are wrong.
You need to enter your landline phone number and the area code.
Please do not use at this point your mobile number.
Did it now work?
Friendly regards
Sarah D.
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from
11 months ago
Hi @Sarah D. I got in with the assigned number , but getting this
1
Answer
from
11 months ago
Hello @Fab098,
there seems to be a problem with your Kundencenter-Login. Your landline contract is not linked to your account.
I'm happy to help and take a closer look to your landline respectively router. On which time are you available for a call?
Kind regards
Malte
Unlogged in user
Answer
from
11 months ago
Hi @Malte M. , I’m available tomorrow before noon , thanks.
0
11 months ago
Hi @Sarah D. @Malte M. , can I get an update? This is day 5 with zero progress and no internet!
5
Answer
from
11 months ago
Thank you for the call @Fab098 . As discussed, I'll come back to you at 03:00 pm.
Kind regards Sven Ö.
Answer
from
11 months ago
Thank you again for the call. As discussed I booked an appointment for the technician on friday. After the visit I'll come back to you and calling you again, if everything is working.
Kind regards Sven Ö.
Answer
from
11 months ago
Thank you again for the call @Fab098 and I'm sorry, that the technician couldn't help you. On this site you can find the Telekom Shops near your location to get the so called "Schnellstart-Paket".
Just let us know after the appointment, if everything is fine.
Have a great weekend.
Kind regards Sven Ö.
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