False Commitment by sales executive - Cancel contract before start
vor 26 Tagen
Hi All,
I need to cancel my contract XXXXXX which is not yet started and my customer number is XXXXX.
A telecom consultant in obertshausen named Sahib came to our house on 11 june 2025 and asked us to switch to telcom as the current vodafone is going to end their service on upcoming days. My old contract with vodsfone is about to end by 01.06.2026. He stated that i can sign contract now and later telecom will continue. So I said ok and signed a contract. He stated that below promises.
VDSL 100 L
1.-6. Monat 0€
6.-24. Monat 42,95€
-100€ Router
-100€ Gutschrift für die ersten 6. Monate
-70€ Anschluss Gebühren frei
But on 3 march 2026 I got a confirmation from the business as below
*deleted for date protection*
Now the cost is 50 euro and not 100 euro discount. This is totaly insane. Now I am trying to reach the number +491636xxxx the telecom consultant S. number. Its not reachable. I would like to cancel the contract. How to do it.
Regards,
Raghavan K
Beitrag aus Gründen des Datenschutzes bearbeitet von @olliMD
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vor 26 Tagen
This is a public forum. Are you serious about posting all your personal data here?
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vor 26 Tagen
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vor 26 Tagen
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No way - your contract number and your customer number is yet visible.
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By the way: Your contract was concluded with Deutsche Telekom - and not with (1N) Telecom.
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vor 25 Tagen
Hello @Raklmn, we will cancel the order and inform your provider. You will receive a confirmation in the next few days. Best regards LG Tringa H.
Uneingeloggter Nutzer
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vor 26 Tagen
Hello @Raklmn
Thank you for contacting us.
I'll reach out for my colleagues who are working with the provider change orders. They're here again tomorrow.
Then they will get in touch with you.
Kind regards Inga Kristina
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