Hi everyone,

I really need some urgent help because I am completely stuck in a loop with Telekom. I ordered my fiber connection on June 3rd and received a confirmation stating that my "Glasfaser 150 12M mit einfachWLAN" plan would be ready by June 24th, 2026. However, I haven't received any official update since then, and my online portal status was suddenly changed to "Delay".

I honestly do not understand why this is happening. The entire fiber infrastructure is already fully completed in my building and inside my flat. This should be a quick activation, yet I am being left completely without internet while trying to work from Home Office, which is causing a massive professional burden.

Also, whenever I call the hotline, the automated system demands a landline number, and since I am a new customer and don't have one yet, it completely refuses to connect me to a human representative. On top of that, I have already submitted the contact form twice but received absolutely no reply. I feel completely ghosted. If anyone knows how to bypass this automated phone system or if a Telekom team member here can please look into my order and help me get an appointment, I would be extremely grateful.

Thank you,

Utku Berk Karahan