‎Hybrid LTE Anteil funktioniert nicht

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Hybrid LTE Anteil funktioniert nicht

vor 4 Jahren

(Entschuldigung, dass ich auf Englisch schreibe)

Hello,

Since 10 days I have a Speedport Hybrid, but the LTE part never worked. It connects through DSL just fine, but the ' LTE ' led on the router is off, even though I have 3 out of 5 bars. I bought an external antenna because I thought the signal strength was the problem, but I don't think it is. In the system logs of the router it says (many times):

Hybrid Server nicht über LTE erreichbar (HA001)

It also gives the following details about the LTE signal strength

LTE -ZellInfo: PLMN = 26201, CellID = 36069126, Band = LTE2600, RSRP = -94dBm, RSRQ = -9dB (LT004)

In the hidden engineering menu at http://speedport.ip/engineer/html/lteinfo.html I see

Device Status	Attached
SIM Card Status	SIM OK
Antenna Mode	Antenna set to external
Physical Cell ID	97
Cell ID	36069126
RSRP	-94
RSRQ	-9
Service Status	Effective service
TAC	1494
Dedicated EPS Bearer	Deactive

and on http://speedport.ip/engineer/html/bonding_tunnel.html?lang=en it says

LTE tunnel ( LTE :tun)	Down
DSL tunnel (DSL:tun)	Down
Bonding (Bond)	Down

On http://speedport.ip/engineer/html/bonding_client.html?lang=en it says (under " LTE Info")

State	2
TimeOutCnt	0
Intf	rmnet0
Local Addr	2a01:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx:9208
Remote Addr	2003:xxxx:xxxx::1

And finally on http://speedport.ip/engineer/html/interface.html?lang=en (under "Line status") it says

Interface	Physical(mac) address	Status	Media	Speed
br0		Up	Ethernet	10M/100M/1000M
eth0.2		Up	Ethernet	10M/100M/1000M
eth0.3		Down	Ethernet	10M/100M/1000M
eth0.4		Down	Ethernet	10M/100M/1000M
eth0.5		Down	Ethernet	10M/100M/1000M
WIFI-2. 4G		Up	WLAN	300Mbps
WIFI- 5G		Up	WLAN	1300Mbps
nas_p1_4.8		Up	DSL	DownStream:132134kbps UpStream:39187kbps
ppp256		Up	DSL	DownStream:132134kbps UpStream:39187kbps
rmnet0		Up	LTE	LTE CAT4

Interface	MTU	Out_Frames	Out_Errors	In_Frames	In_Errors	Collisions
br0	1500	21863	0	29886	0	0
eth0.2	1500	2455	0	66	0	0
eth0.3	1500	0	0	0	0	0
eth0.4	1500	0	0	0	0	0
eth0.5	1500	0	0	0	0	0
WIFI-2. 4G	1500	9508	0	9414	0	0
WIFI- 5G	1500	20912	0	15458	0	0
nas_p1_4.8	1500	10	0	0	0	0
ppp256	1492	16894	0	19203	0	0
rmnet0	1436	426	0	169	0	0

My conclusion is that the LTE interface is up and that signal strength is (should be) sufficient, but that it somehow doesn't work anyway? What can I do to resolve this?

1177

vor 4 Jahren
-94 dBM RSRP is plenty and -9 dB RSRQ is "not great, not terrible", this should result in a noticeable boost from LTE .

The fact that all tunnels are down makes me wonder if your Hybrid plan was correctly booked and engaged. This should be checked by a member of the support team (which I am not), so I will make the team aware of this thread.

One question: Have you been issued the dedicated SIM card for the Hybrid Access service? Do the order confirmation ("Auftragsbestätigung") you received from DT and your monthy invoice explicitly mention the Hybrid service? Can you tell what the exact name of the booked plan is?
13
Antwort
von
vor 4 Jahren
Hallo @Waage1969 ,

Thank you for your reply, that's very disappointing for me but maybe there is another way for me to use the LTE and the DSL together. Thanks again,

Ed
Antwort
von
vor 4 Jahren
Hello @Ed6

i give the Teamies of the @Telekom hilft Team a second information about your situation / problem.

We will see, i hope it will be end good for you 👍

Greats

Waage1969

(sorry for my bad old schhool english 🤔 )
Antwort
von
vor 4 Jahren
Hello @Waage1969 ,

Thank you so much! I hope that they will figure something out. And sorry again for posting this in English, but I thought I couldn't explain everything in German. Your English is great!

Best,
Ed
Uneingeloggter Nutzer
Antwort
von
vor 4 Jahren
Hello @Ed6, sorry about the late reply.

Ed6 schrieb: (Entschuldigung, dass ich auf Englisch schreibe)

No problem, but my school English is so rusty that I use a translator. I hope the translator translates understandably;)

As the other users have already written, LTE backup is only possible in combination with a Speedport Pro or Speedport Pro Plus.
The other hybrid option, which combines LTE and DSL, is unfortunately not available at your address.
I can't make any promises, but because of the hybrid availability, I am now initiating research.
If the availability remains negative, you only have the option to switch to the Speedport Pro (Plus).
But I will get back to you here beforehand.

Best regards and see you soon
Jonas
1
Antwort
von
vor 4 Jahren
Thank you Jonas, I appreciate you looking into it.

All the best,

Ed
Uneingeloggter Nutzer
Antwort
von
vor 4 Jahren
Hey @Ed6, can you be reached by telephone? If so, please enter your callback number in your profile. Thanks.

Viele Grüße
Jonas J.
0
vor 4 Jahren
Hello @Ed6. I'll be out of the office in a moment and won't be back until Sunday. I suggest that I call you then or on Monday.

Viele Grüße
Jonas J.
1
Antwort
von
vor 4 Jahren
Thank you Jonas! I've added my phone number to my profile. Talk to you on Monday!
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Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 4 Jahren
Hallo und danke für das nette Gespräch @Ed6, nice that it worked out with the understanding..
As discussed, after consulting with my colleague, I have ordered the hybrid option for you. Tomorrow is the day.
Please test if everything worked and give me feedback afterwards.

Viele Grüße
Jonas J.
2
Antwort
von
vor 4 Jahren
Hi Jonas,

sorry that it took so long to get back to you. I rebooted the router a few times in the past week or so but the LTE light never switched on. I assumed there was a delay in enabling the hybrid option or something, so I waited until I the LTE light switched on (after reboot). It never did. Still doesn't.

Only today I had some time to log into the router to see what was actually happening, and it turns out that everything is nevertheless now working as expected! I can remove the DSL cable to simulate a cable failure, and even if I do that, my internet connection is still functional - but now through LTE ! Amazing. The error messages in the system log have also disappeared. Thank you so much for your help in getting this sorted.

All the best,
Ed
Antwort
von
vor 4 Jahren
Hello @Ed6, I was on vacation, so I'm only writing now. I am happy to read that you are running Hybrid.
Nice that I could help you. I wish you all the best.
Best wishes
Jonas J.
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