I don't have any fiber cable instalation inside my appartement but exist in the building
vor einem Jahr
I've received my router and modem, but I lack the necessary installation materials to connect the modem to the source. Since I don't speak German and haven't been able to reach someone who speaks English on the phone, I'm seeking assistance. I may need a technician to help with the installation in my house.
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vor einem Jahr
Which router is that? Speedport Smart 4? and what is your tariff?
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vor einem Jahr
Tarif mega XL
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vor einem Jahr
Hi it’s speedport smart 3
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It didnt work because this is old instalation by vodafone dsl what I have now is mega XL fiber glass and I have also a modem but need a place to connect to, the weird they send me email that everything is good in the building
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@Oussama
But there is no fiber optic box in the distributor
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vor einem Jahr
Yes that’s why Im trying to get help so they can install me one 😢
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Please fill out your profile completely. You are currently anonymous here
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile
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Done thanks
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@Oussama
I have informed the team. You will then be contacted by phone. Have your IBAN ready for authentication purposes (last 6 digits). Also indicate in your profile when you can best be reached. The team is here every day from 7 a.m. to 11 p.m on the way
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vor einem Jahr
Thank you so much I can be reached anytime !
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@Oussama Telekom accepted the contract and sent you a fiber modem, that must mean that Telekom at least think that they have put a fiber socket somewhere in your house.
I'll make a wild guess: The leftmost of the orange LAN cables in your distribution box seems to be unabeled:
Could it be that it leads to the basement (or other room) where the fiber socket ( GF-TA in Telekom lingo) is located? In this case, you would leave the modem in that room and connect it to the GF-TA , power and to the LAN socket at the end of the orange cable. Then the blue "WAN" port of the router is connected to the unabeled orange cable in the distribution box.
If needed, connect the yellow LAN ports on the router with the other LAN sockets to provide connectivity to the LAN outlets in the respective rooms.
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vor einem Jahr
@Oussama
As soon as an appointment is available, you will be notified directly by e-mail 🙏🏽
Best regards
Timur K.
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