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Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hello @jmosawy, you always have different customer numbers for landline and mobile contracts at Telekom due to the two different brands T-Home and T-Mobile until 2010.
To manage everything under one account you have to do a new registration with the "Zugangsdaten" of your landline contract. In the account of your landline contract you can add the mobile contract.
Please open https://meinkonto.telekom-dienste.de/telekom/account/registration/assistant/userstatus.xhtml and select "Ja, ich habe einen Festnetz- und Mobilfunkvertrag".
5
von
vor 3 Jahren
Hello @jmosawy,
as @Mikko has already written, customers have always different customer numbers for landline and mobile contracts at Telekom. Nevertheless, it is possible to administer the two contracts jointly.
Have you had a chance to test the clue? And if so, has it been possible to link the two treaties?
If you need further support, please contact us here in the community.
@Mikko Thanks for the quick help.
Best regards and a nice weekend
Tanja R.
0
von
vor 3 Jahren
Thanks everyone for the help. I understood the solution, and now the problem that I have is that since I already had created an account for my prepaid sim-card with my email address, I cannot create a new account since it says that the email address is already registered.
So now the question is, is it possible to only delete my old account and create a new one without canceling my prepaid sim-card?
And one more thing that I’m concerned about, if I create a new account, does it mean that I’ll be ending up with having two different accounts, the one that I registered newly, and the one that’s already been created for me when ordered the landline contract?
0
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