Gelöst
I want to cancel my contract
vor 8 Jahren
Hi,
I want to complain about something that happened to me.
I started my house internet contract with Telekom in 18.05.2015 and it should have ended on 18.05.2017. I sended my contract cancellation 3 months before the contract ended but i changed my address between this 2 years contract.
How it is possible that I just wanted to change my adresse and the Telekom person who changed it didn´t tell me that the contract will renovate for 1 more year ? Now I have to pay 14 months more until the contract finish again, that means almost 500 Euros wich i really need.
It its not fair that I waited 2 years to finish the contract and now I have to pay for more than a year and i can not even use the internet because I sended already the router back (It is not that I wanted to use it again because i'm not happy with the service).
If I had known that the contract would be renewed 1 year more I would have stayed with the old address.
I please ask you to help me to help me to finish this contract. I really need the money. I hope I get a soon answer from you.
Thanks,
AV
4633
10
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vor 8 Jahren
The Information you also get on your contract when you move.
That is all written in german language because you made a contract in germany.
Sorry but there is no way to help you when you not move out from germany
5
Antwort
von
vor 5 Jahren
F the German. I am going to close my bank account and let them figure how to get me and the money. So F stupid.
Antwort
von
vor 5 Jahren
@sean.wang2016
Wenn man Verträge abschließt deren Inhalt man nicht versteht/überblickt darf man die Schuld nicht den anderen geben.
Du kleiner mieser ...
Antwort
von
vor 5 Jahren
Hello and good evening, @sean.wang2016.
First ... let's take a look at our netiquette. I don't want to read bad words here anymore.
Then let’s take a closer look at your problem.
How can I help you?
Kind regards
Carolin K.
Uneingeloggter Nutzer
Antwort
von
vor 8 Jahren
welcome and thank-you for your input.
So you did move to another place within this two years and did get a new order confirmation of this removal.
There is written down how long the new term of contract is.
You did get a different product at your new home?
If you put over your personal data here http://bit.ly/Kundeninfos I can take a closer look at this topic.
Please give me a short hint after.
I can not promise you to finish the contract earlier because if you got a new confirmation order with the new terms I have no chance.
Greetings Anja W.
0
Akzeptierte Lösung
akzeptiert von
vor 8 Jahren
thank-you for the answer.
It is not possible to quit the contract earlier or that you can pay less.
It does not matter, if you sent the router back already because this is an independent contract.
As a customer it is you obligation to read the new confirmation order. If it is not your mother tonuge you have to translate it. The written order is adequate.
If you change your domicile you have to request a movent of your connection also if you want to use it at your new address.
Greetings Anja W.
0
vor 3 Jahren
i wish to cancel my wifi service
1
Antwort
von
vor 3 Jahren
Hello @jon connolly,
this is so sad to read.
What is exactly your issue? How can I help?
We don't want to lose you, so please explain why you want to cancel your contract?
Otherwise, if you already made your decision, you can cancel it over here.
Kind regards
Christina P.
Uneingeloggter Nutzer
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von
Uneingeloggter Nutzer
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