Roughly a month ago, a Telekom operator visited me. I thought he just came for a routine check, but it turns out I actually signed a new contract, making me change the WiFi provider. I am still learning German and I couldn't understand everything, so I admit it was my fault for not reading the contract and not knowing what I was signing.
This happened rougly a month ago and I forgot to cancel the procedure because I've been very busy with other things, but today I received the package with the new router, which reminded me of of the new contract.
The contract should start on the 1st of April, is there any way for me to cancel the contract before that date?
vor einem Monat
@Niccolo Franco Together with the 'Auftragsbestätigung' you should have received instructions how to turn back the time: 'Widerruf'.
If this is not understandable for you, pls. stand-by here for T-Team-Assistance. Have contact details provided in your profile and last 6 digits of IBAN ready for legitimation.
0
vor einem Monat
The contract should start on the 1st of April, is there any way for me to cancel the contract before that date?
Roughly a month ago, a Telekom operator visited me. I thought he just came for a routine check, but it turns out I actually signed a new contract, making me change the WiFi provider. I am still learning German and I couldn't understand everything, so I admit it was my fault for not reading the contract and not knowing what I was signing.
This happened rougly a month ago and I forgot to cancel the procedure because I've been very busy with other things, but today I received the package with the new router, which reminded me of of the new contract.
The contract should start on the 1st of April, is there any way for me to cancel the contract before that date?
You have two weeks to cancel after receiving the order confirmation. After that period there is no way to cancel the contract without any fees.
0
vor einem Monat
Hello @Niccolo Franco. We've terminated your contract with your current provider effective April 1st. You have the option to switch to us and use our service. If you don't wish to do so, you still have the right to withdraw. Please let me know your decision. Best regards LG Tringa H.
0
5
von
vor einem Monat
Hallo @Niccolo Franco, thank you for the pleasant conversation. I have initiated the cancellation. Best regards Tringa H.
von
vor einem Monat
Hello Tringa, thank you for your help the other day. Will I receive information about how to return the router too?
Best regards
0
von
vor einem Monat
Yes, you will also receive a cancellation confirmation containing information on how to return the router. Alternatively, you can create a return label now via our website www.telekom.de/retoure. Best regards Tringa H.
Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
von