Internet Connection not Active

Question

Hello,

I recently just moved towns and my internet connection. My Speedport Router now displays white lights on “Status, Link, and Online” and my networks shows up on my devices. However, when I connect and try to use the internet, I receive an error stating that my connection is not active. I’m not sure what I am missing here.. any help would be greatly appreciated. Thank you!

Johannes P. · Accepted Answer

Hi there, I should take a look at your Account, would you be so kind, to send me a call back number? You can find some Information on data security at this http://bit.ly/DMBlogPK link. Regards, Johannes P.

Sören G. · Answer

Hi @idanny.bernardo,I am sorry for the late reply. Do you still have this problem or was it solved in the meantime?Kind regardsSören G.

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