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Internet Connection not Active

5 years ago

Hello,

 

I recently just moved towns and my internet connection. My Speedport Router now displays white lights on “Status, Link, and Online” and my networks shows up on my devices. However, when I connect and try to use the internet, I receive an error stating that my connection is not active. I’m not sure what I am missing here.. any help would be greatly appreciated. Thank you!

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6

    • 5 years ago

      Hi @idanny.bernardo,

      I am sorry for the late reply. Do you still have this problem or was it solved in the meantime?

      Kind regards
      Sören G.

      4

      Answer

      from

      5 years ago

      Hi there, I should take a look at your Account, would you be so kind, to send me a call back number? You can find some Information on data security at this http://bit.ly/DMBlogPK link. Regards, Johannes P.

      Answer

      from

      5 years ago

      My translation for the page is not working well and I have no idea how to send you a message. 

      Answer

      from

      5 years ago

      @idanny.bernardo Since you already added your mobilephone number to your profile I can call you whenever it is a good time for you. Kind regards Sören G.

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    • Accepted Solution

      accepted by

      5 years ago

      Hi there, I should take a look at your Account, would you be so kind, to send me a call back number? You can find some Information on data security at this http://bit.ly/DMBlogPK link. Regards, Johannes P.

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