Arlene01234

The error messages are Cable error E1 What do I have to do? All plugs already disconnected from devices and plugged in again. Nevertheless, nothing happens. Router rebooted multiple times It would be nice if the problem was fixed quickly. I need my online access tomorrow for work Thank you very much.

@Arlene01234 

Report fault 

https://www.telekom.de/hilfe/hilfe-bei-stoerungen?samChecked=true

@Arlene01234 Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen

Hello @Arlene01234,

I just tried to reach you, but did only get the mailbox. 

I'll try again in a few minutes.

Kind regards Inga Kristina J. 

Hello @Arlene01234,

thank you for the friendly call. 

As I said on the phone, the line seems to be swapped with another. So we need a technician who corrects this problem. 

Please write us on Wednesday if everything's fine again. 

Kind regards Inga Kristina J.