english support number 08003301080 does not respond

Question

Hello the last 3 months I tray to contact with the English support number and always are buse .I  need to cancel the contract for the TV and is not possible.Can someone call me on my mobile phone?

Elias Mil · Accepted Answer

Good morning After the replace of Media Receiver now all is back to normal.Thanks a lot Christina for your help .P.S the old Media receiver is on the way for return back to telekom   Have a nice day and thanks again.

Karsten L. · Answer

Hello @Elias Mil Just tried to reach you on the phone number from your profile.I already had a look at your contract and you are able to cancel the 'mit TV' option from your contract at the end of your contract term (24 months) which would be the 6th of February 2022. After that date you can change to MagentaZuahuse L without the TV option.That means we should speak again in December 2021/January 2022 about the cancellation of the TV option.RegardsKarsten L.telekom

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