Magenta Mobil - Transfer of phone number
2 years ago
Hi there,
I need English support to cancel my prepaid plan and get a letter so I can port my phone number to my new provider.
Thank you!
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2 years ago
I need English support to cancel my prepaid plan and get a letter so I can port my phone number to my new provider.
Hi there,
You have to call 0800 330 2202 and ask them to set a so-called Opt-in for you. If they cannot provide an English speaking operator to help you out, you might want to ask a German-speaking friend to assist you.
Happy New Year!
Best wishes,
Thomas
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Answer
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2 years ago
You have to call 0800 330 2202 and ask them to set a so-called Opt-in for you.
Good to know: Opt-in is a bit different from "Verzichtserklärung".
@elcardwell
Nevertheless I would probably go the way that @teezeh proposes - just aks Telekom for "opt-in" and with the new provider, tell them that you want do port a.s.a.p
With opt-in the contract will not be terminated.
The other way would be that you officially cancel the prepaid contract and in the cancellation message you tell them that you want to port your number to a different provider. You will then get a cancellation confirmation from Telekom which should be sufficient for the new provider. In that case you do not ask for porting a.s.a.p. but rather to the end of the Telekom contract
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2 years ago
Hello @elcardwell and welcome to the Community.
I'm happy to help you with your request and explain the procedure, how you can transfer your phone number to another provider to you.
Please fill in your data at your profile via the link in my signature and leave me a short notice, after that's done. I'm going to contact you shortly after that.
Kind regards
Malte M.
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11 months ago
Good afternoon,
I just moved from Germany and I'm wondering if it is possible to transfer my contract or telephone number to Austria - My contract is with German Magenta.
Thanks a lot in advance for you reply!
Jakub
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11 months ago
Hello and welcome to the community @Jakub Stefka.
Thank you for your message.
Unfortunately that is not possible.
The phone number must remain in Germany.
Kind regards
Caro
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