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Magenta Smart TV and Fixed network customer number merge

2 months ago

Hi!

Is it possible to merge my 2 customer numbers (for Magenta Smart TV and for Fixed Internet) into 1? Both are with my name, billing address and email.

I don't want to cancel existing Magenta Smart TV contract and include it to my Internet contract, solution which was offered by the helpline...

Thanks!

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    • Accepted Solution

      accepted by

      2 months ago

      @user_5eed4e that is unfortunately not possible, as the system for the standalone MagentaTV contract doesn't interface with the system for the DSL and Landline contracts.

       

      What you can do is cancel the MagentaTV contract and then add MagentaTV to your internet contract.

       

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