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Merge Accounts

2 years ago

Hi, 
I'm trying to merge my account from https://breitband.telekom-dienste.de to https://account.idm.telekom.com/account-manager/contracts but has been proving a nightmare, neither of my account information is recognized by the system, such Benutzer or Festnetz.
As a beginner in German, I don't find any hotline in English to try to fix it.
How can I proceed in this case?

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    • Accepted Solution

      accepted by

      2 years ago

      Hi @bbertolani.

      Unfortunately this is not possible.

      You can not manage your "MagentaZuhause Regio" landline connection via the Telekom Customer Center alone.

      For this reason, you have received a separate access to https://breitband.telekom-dienste.de

      Kind regards,

      Martin Bo.

      0

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