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Moved to another place

vor 4 Jahren

Hello,

 

I don’t know where I need to report that I moved to another place. It’s the same address but another apartment. Also,my home internet didn’t work. Costumer service called me but I couldn’t answer because I was at work in that time. can the problem be solved this week because I am without internet and I no longer want to buy internet every day via mobile number because it is too expensive. therefore, the address is the same but the apartment is different.            Thank you    

600

9

    • vor 4 Jahren

      Hi @samantazadravec69,

      welcome to our community!

      As far as I got it, you moved to another appartement and at the same time your home internet stopped working, right?
      If so, we'll need to order the "moving" of your line, even if it stays the same address, because the line is always installed to a certain appartement. Therefore a technician needs to switch it to the new one.

      When would a short call fit you well to talk about the date and details?

      Kind regards
      Anna J.

      1

      Antwort

      von

      vor 4 Jahren

      Hallo,

       

      you can call me from 15:00 today. If it is possible,on English because I still don’t know German this good. 
      😊 Thank you

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 4 Jahren

      Hello @samantazadravec69. Sorry for the late response.
      Do you still need help? I just have tried to reach you via phone in vain.
      When can I try it one more time?
      Kind regards,
      Martin Bo.

      1

      Antwort

      von

      vor 4 Jahren

      Hello,

       

      I still need help about my problem. You can contact me untill 11:00 today or from 21:00 because I’m at work. Thank you very much. 😁

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 4 Jahren

      Hello @samantazadravec69,

      I just tried calling you, but unfortunately no one picked up.
      Should I try again later, or do you prefer another day entirely?

      Kind regards
      Nico B.

      4

      Antwort

      von

      vor 4 Jahren

      Hello @samantazadravec69, and sorry for the late reply.-

      I just tried calling again, but no one picked up again.
      When can I call back?

      Kind regards
      Nico B.

      Antwort

      von

      vor 4 Jahren

      Hello,

       

      I am so sorry for this long response. 😐

       

      I still have same problem. you can contact me now in this upcoming days anytime. 

       

      thank you very much

       

      Samanta

      Antwort

      von

      vor 4 Jahren

      Hello @samantadravev69,

      unfortunately another try to call you wasn't successfull. On which time shall I try again?

      Kind Regards
      Malte M.

      Uneingeloggter Nutzer

      Antwort

      von

    Uneingeloggter Nutzer

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