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Moved to another place
vor 3 Jahren
Hello,
I don’t know where I need to report that I moved to another place. It’s the same address but another apartment. Also,my home internet didn’t work. Costumer service called me but I couldn’t answer because I was at work in that time. can the problem be solved this week because I am without internet and I no longer want to buy internet every day via mobile number because it is too expensive. therefore, the address is the same but the apartment is different. Thank you
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Telekom hilft Team
vor 3 Jahren
Hi @samantazadravec69,
welcome to our community!
As far as I got it, you moved to another appartement and at the same time your home internet stopped working, right?
If so, we'll need to order the "moving" of your line, even if it stays the same address, because the line is always installed to a certain appartement. Therefore a technician needs to switch it to the new one.
When would a short call fit you well to talk about the date and details?
Kind regards
Anna J.
1
Antwort
von
vor 3 Jahren
Hallo,
you can call me from 15:00 today. If it is possible,on English because I still don’t know German this good.
😊 Thank you
Telekom hilft Team
vor 3 Jahren
Do you still need help? I just have tried to reach you via phone in vain.
When can I try it one more time?
Kind regards,
Martin Bo.
1
Antwort
von
vor 3 Jahren
Hello,
I still need help about my problem. You can contact me untill 11:00 today or from 21:00 because I’m at work. Thank you very much. 😁
Telekom hilft Team
vor 3 Jahren
I just tried calling you, but unfortunately no one picked up.
Should I try again later, or do you prefer another day entirely?
Kind regards
Nico B.
4
Antwort
von
vor 3 Jahren
unfortunately another try to call you wasn't successfull. On which time shall I try again?
Kind Regards
Malte M.