‎Moving to new address with limited Internet Speed

Gelöst

Moving to new address with limited Internet Speed

vor einem Jahr

Hi, I want a cancellation from Telekom by 1st August because I have to take a new contract on new address. The new address does not have 250 mbps available as I checked on Telekom website. My current connection is 250mbps with glass fiber. But new connection only has cable. I will have to get vodafone in that case. But I need a quick answer if Telekom can provide this, despite showing something else on their website, so that I don’t spend a month without internet. Otherwise I would have to cancel. Do I have to call or does email work? I speak B1 German. Can Telekom have someone call me back with English instead?

kind regards,

Imran

125

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3

Akzeptierte Lösung
akzeptiert von
vor einem Jahr
You cannot simply cancel within the minimum contract term, but must first book a move. If Telekom then checks and finds that less speed is available at the new address, you can cancel with 1 month's notice.
1
von
vor einem Jahr
Hello and welcome to the community @Imran.

You have already been able to get the correct answer from buenni. You can also use the linked form to check the move. https://www.telekom.de/hilfe/umzug/umzug-online

If you need telephone support, please leave your contact details and then send me feedback.

Kind regards

Caro
Uneingeloggter Nutzer
von
Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Hello and welcome to the community @Imran.

You have already been able to get the correct answer from buenni. You can also use the linked form to check the move. https://www.telekom.de/hilfe/umzug/umzug-online

If you need telephone support, please leave your contact details and then send me feedback.

Kind regards

Caro
0

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