Solved
Moving to new address with limited Internet Speed
10 months ago
Hi, I want a cancellation from Telekom by 1st August because I have to take a new contract on new address. The new address does not have 250 mbps available as I checked on Telekom website. My current connection is 250mbps with glass fiber. But new connection only has cable. I will have to get vodafone in that case. But I need a quick answer if Telekom can provide this, despite showing something else on their website, so that I don’t spend a month without internet. Otherwise I would have to cancel. Do I have to call or does email work? I speak B1 German. Can Telekom have someone call me back with English instead?
kind regards,
Imran
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Accepted Solution
accepted by
10 months ago
You cannot simply cancel within the minimum contract term, but must first book a move. If Telekom then checks and finds that less speed is available at the new address, you can cancel with 1 month's notice.
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10 months ago
Hello and welcome to the community @Imran.
You have already been able to get the correct answer from buenni. You can also use the linked form to check the move. https://www.telekom.de/hilfe/umzug/umzug-online
If you need telephone support, please leave your contact details and then send me feedback.
Kind regards
Caro
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Accepted Solution
accepted by
10 months ago
Hello and welcome to the community @Imran.
You have already been able to get the correct answer from buenni. You can also use the linked form to check the move. https://www.telekom.de/hilfe/umzug/umzug-online
If you need telephone support, please leave your contact details and then send me feedback.
Kind regards
Caro
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