‎My eSim was not activeted. I don't speak german so I couldn't talk to hotline

Solved

My eSim was not activeted. I don't speak german so I couldn't talk to hotline

3 years ago

I didn't received any letter with my costumer number nor a QR Code. It's been more than 24h since I go my smartphone I bought online.

I switch my smartphone on and off several times, but that didn't solve my problem ether.

I tried to call the hotline, but I don't speak german. I'm very lost and don't know what to do.

All the information I have is my order number and the eID from the smartphone.

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Accepted Solution
accepted by
3 years ago
Good evening @Fecinema ,

thanks for your writing.

I'm here to help you. But first I'd like to mention one point:

Please stay at one thread so we can help you much faster and easier.
As I could see, you already wrote here https://telekomhilft.telekom.de/t5/Vertrag-Rechnung/eSim/m-p/5856916#M448013 with us. I will write you there also so we can check up your current problem.

Best regards

Sarah D.
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