‎Neuer Anschluss und Verbindung, kein Internet

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Neuer Anschluss und Verbindung, kein Internet

7 months ago

Hi, sorry for writing in english as my German is very poor

I recently got to a new apartment and took DSL connection from Telekom via check24. And I received the Auftragbestätigung from Telekom. I had bought the Fritzbox 7590 ax and tried the steps to set it up with Easy setup from Frtizbox. I get the following error.

"Internetzugang über DSL, Anbieter Telekom, Kapselung PPPoE, Tarifmodell: Flatrate oder Volumentarif: die Fritzbox ist immer mit dem Internet verbunden. Diese Einstellung ist nicht für Zeittarife geeignet."

And the DSL status shows unterbrochen. Should I have to wait for the Technician visit to get my internet running. Or there is something else I can fix myself.

Dankeschöne!

564

15

7 months ago
@dhruva08 In der Auftragsbestätigung steht die Bereitstellung. Zu wann
Die muss abgewartet werden
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7 months ago
Hi @PellySunny37 , thanks for answering. Yes but in the email they also mention that I can try to set it up myself. And If I get Leitungs-ID then the Technician visit will not be necessary. I am not sure if it take bit time for Telekom to enable something as I ordered on 19th September only and was trying to set it up yesterday. Technician visit is planned for 7th October and I planned to move on 1st October.
Maybe have to live without internet for a week

Thanks
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7 months ago

dhruva08

I am not sure if it take bit time for Telekom to enable something as I ordered on 19th September only and was trying to set it up yesterday.

I am not sure if it take bit time for Telekom to enable something as I ordered on 19th September only and was trying to set it up yesterday.

dhruva08

I am not sure if it take bit time for Telekom to enable something as I ordered on 19th September only and was trying to set it up yesterday.

September 19th?

This takes about 2-3 weeks, then you don't have an official order confirmation yet.

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7 months ago
Hello @dhruva08 ,

Welcome to the community.

You write that you received an order confirmation? Or is it just a confirmation of receipt from Telekom? If it is an order confirmation, what delivery date is there? And it should also say that maybe a technician is coming?

The sentence begins with:

"The technician is coming to you..."

The Fritzbox can only be set up from the date of provision with the official order confirmation. Not with a confirmation of receipt

Fritzbox:

https://avm.de/service/wissensdatenbank/dok/FRITZ-Box-7590-AX/1339_FRITZ-Box-am-Telekom-DSL-Anschluss-einrichten/

Open the FRITZ!Box user interface.

Enter the FRITZ!Box password from the FRITZ!Box nameplate and click “Login”.

If the Internet Access Wizard does not start automatically, click "Wizard" and then click "Set Up Internet Access."

In the wizard, select the entry “Telecom” from the drop-down list.

In the "Telekom DSL connection" section, activate the "RECOMMENDED: Automatic setup of Internet access [...]" option. If you are not offered setup via EasySupport:Activate the appropriate access type and click “Next”.Enter the access data you received from Telekom into the relevant input fields.

Click "Next" and follow the wizard's instructions.

The FRITZ!Box now checks whether the Internet connection can be established. The setup is complete once the message “The Internet connection check was successful” appears.

Marcel
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7 months ago
Hi @Marcel2605 , I received an email with subject Bestätigung zu Ihrem Festnetz-Auftrag vom 19.09.2024 that has a document (auftragsbestätigung.pdf).

It does not mention any delivery date only the appointment with the Technician for 7th October.

Thanks
2
Answer
from
7 months ago

dhruva08

It does not mention any delivery date only the appointment with the Technician for 7th October.

It does not mention any delivery date only the appointment with the Technician for 7th October.

dhruva08

It does not mention any delivery date only the appointment with the Technician for 7th October.

@dhruva08

Then October 7th is the official date. It doesn't work before that.

The appointment cannot be brought forward. Let the technician come. There is a period of time there

Answer
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7 months ago

dhruva08

only the appointment with the Technician for 7th October.

only the appointment with the Technician for 7th October.

dhruva08

only the appointment with the Technician for 7th October.

Which means that your service starts Oct 7.

Best wishes,

Thomas
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7 months ago
@dhruva08

Line ID only works if the line is known to Telekom. The provision is on 9.10 according to your order confirmation with the technician. It always takes 2 to 3 weeks from the order. Order today, Internet tomorrow No, it doesn't work with any provider
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Answer
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7 months ago

dhruva08

oh okay! Then I have to wait. I thought DSL connection will already be there and it can be used with order. Thanks

oh okay! Then I have to wait. I thought DSL connection will already be there and it can be used with order. Thanks

dhruva08

oh okay! Then I have to wait. I thought DSL connection will already be there and it can be used with order. Thanks

What would be the value-add of a technician visit in October if eben before everything is up and running.

It is clear that you are not happy waiting until the technician visit - hopefully you will be able to bridge the time via mobile internet
Answer
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7 months ago
Yes, I understand but in the email they also mentioned that I should try to check if it works then there will be no need to Technician to visit.

I will try as I work from home so with mobile internet it will become difficult sometimes
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7 months ago
Hello @dhruva08,

I see you've already received good answers from @Marcel2605.
If you like, I can take a closer look at your landline. If so, would you like a phone call today?

Kind regards

Malte
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7 months ago

dhruva08

It does not mention any delivery date only the appointment with the Technician for 7th October.

It does not mention any delivery date only the appointment with the Technician for 7th October.

dhruva08

It does not mention any delivery date only the appointment with the Technician for 7th October.

@dhruva08

Then October 7th is the official date. It doesn't work before that.

The appointment cannot be brought forward. Let the technician come. There is a period of time there

0
7 months ago
Hi @Malte M. , yes sure you can check and call. Thanks
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7 months ago
@dhruva08 thank you for the pleasant call. Unfortunately we can't move the starting day forward.

Sören
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