New DSL home internet, security deposit, and connection appointment
vor 2 Monaten
Guten Tag,
I apologize for posting in English, but I don’t speak German (yet).
I’ve recently moved to Cologne and I had made an appointment to install a new Telekom DSL home internet connection today (16.9). Instead of the technician getting an appointment, I got a postal letter saying that I had to pay a 290 EU deposit in order to get service.
I sent the payment as soon as I saw the letter, and then I reached out to Telekom customer service via the app to check the status of my appointment. Long story short, I chatted with three different agents, none of them gave me a new appointment, and instead they said that it would take between 3-5 working days for the payment to be reflected in my Telekom account (though it left my bank already), and that only then I could get a new appointment.
Is this usual? Did this happen to someone else? Is there any way I could speed up the process?
I haven’t been given a customer number yet, the number I pasted there is the reference number on the letter. I also have an order number, and a buchungskonto number.
Thank you advance!
Hinweis:
27
0
11
Das könnte Ihnen auch weiterhelfen
241
0
6
vor 3 Jahren
326
0
1
vor 7 Monaten
45
0
2
Beliebte Tags letzte 7 Tage
Das könnte Sie auch interessieren
Kaufberatung anfragen
Füllen Sie schnell und unkompliziert unser Online-Kontaktformular aus, damit wir sie zeitnah persönlich beraten können.
Angebote anzeigen
Informieren Sie sich über unsere aktuellen Internet-Angebote.
vor 2 Monaten
Hallo @Santiagol
Please also enter a callback number and a time when you can best be reached in your profile.
A member of the team will call you back.
Please be patient.
Greetings -LERNI-
0
vor 2 Monaten
Hallo @Lerni , thanks for your reply.
I have added the best time to reach me in my profile, under the "more information" section. My profile also contains my cellphone number (starting with 15) and my order number-- I was forced by the form to delete the reference number, since it contained letters and was deemed not valid. Now my order number appears in the place where my customer number should be
Thanks again,
Santiago
0
4
von
vor 11 Tagen
Good evening @Santiagol , in the meanwhile we got the approval. :-)
If you have any further questions, just let us know.
Kind regards Sven
0
von
vor 7 Tagen
Thank you!! I had missed this notification, I just posted another question regarding billing and invoice further in this thread.
0
von
vor 7 Tagen
Thank you for your renewed message in the thread.
Please log in directly with your access data (access number + personal password) in the MeinMagenta app. 😊
Best regards
Timur
0
Uneingeloggter Nutzer
von
vor 2 Monaten
Hello @Sören G. @Lerni and team.
Today the technician came home to install the DSL home internet connection. He set up everything, told us to wait 10 minutes before testing the internet connection, and he left.
Two hours later, the service still doesn't work, and it never worked during this period. All router lights (Speedport 3) light up properly (see pics at the end), and I can connect to the wifi network it provides, but there is no internet service. Could you please look into it? After waiting more than three weeks to get connected, I was quite disappointed to see that the technician would leave before making sure everything was working as it should.
I've tried both resetting the router (after an hour and a half of it being connected) or setting it up via the Magenta app, and none of them work. Could you please look into this to see if the problem can be fixed? The contract was set to start today, so I am currently being billed.
Thank you in advance,
Santiago
0
3
von
vor 2 Monaten
Hello @Santiagol,
thank you for the nice call. 😊
I've just restarted the line and from our part ever things looks good.
Let us know after your vacation if you are still having trouble with the connection.
Kind regards
Belana
0
von
vor einem Monat
Hello Balana,
Everything is working properly now.
Thank you,
Santiago
0
von
vor einem Monat
Thank you for the feedback @Santiagol.
I am glad it works.
Sören
0
Uneingeloggter Nutzer
von
vor 7 Tagen
Hello team,
Hope this message finds you well.
I am now reaching out because I didn't get my invoice yet. When should I expect it? In addition to this, I am unable to add my home internet contract to the Mein Magenta app (it only gives me the option of registering mobile contracts), so I cannot see billing cycles, due dates, and so on on the app.
Thanks, as usual
Santiago
0
0
Uneingeloggter Nutzer
von