New Modem Installed
1 year ago
A new modem has been installed ( fiberglass Modem) I was told I will receive activation email. the email neve came. I called the hotline and I couldn't get any help because they don't speak english and we could not understand each other.
How do i get my internet activate . Currently the green light on the modem is blinking.
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1 year ago
This seems to be something only the support team can help with. For them to be able to reach out to you, you'll need to update your community profile with your customer ID, a phone number you can be called at and ideally a timeframe during which you can receive a call.
Data in your profile is visible to the support team only. Us regular users can only see whether something has been entered at all, but not what has been entered.
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1 year ago
Hey @Berliner218,
thanks for reaching out to us here in our community.
Please follow the instructions @lejupp already gave to fill in your profile and give me here feedback when you're reachable by phone.
Friendly regards
Sarah D.
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1 year ago
Thanks everyone. the issue has been resolved I called the support hotline and was able to get help in English and it was swift.
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1 year ago
Thanks Sarah, i have updated my info. Could you be able to check and assist
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